Hi Carrie. Its unfortunate you do not understand how we operate as a successful and respected business in the industry nor respect our qualifications. As you can see from previous reviews, Highly Sprung differ from most upholsterers. The first being our extensive fabric library in which we pay for, our 7 staff members including qualified in-house interior decorators and upholsterers, providing a complete service. We are fortunate to have dealt with and continue to deal with wonderful clients, who appreciate that we do not just provide a base workshop service. All our fabrics are recommended retail prices purchased through our Australian distributors. After multiple visits and hours you have spent with our in-house decorators, at no cost to date, you have insulted our profession and qualifications. Our industry is small, and it is our duty to protect it in whatever way we can. Highly Sprung Team
1568947151
1
Over the course of many weeks, I benefited from the expert and friendly service of Highly Sprung as we searched high and low for the right fabric for the reupholstery of a pair of chairs. The quote provided for the job was much higher than expected. I quickly searched for the fabric online and saw that the prices quoted were more than double what I could obtain retail. I advised that we were ready to pay Highly Sprungs higher labour charges in acknowledgement of the fabric selection service provided, but asked if there was any flexibility on the fabric cost - or whether I could supply the fabric. On receipt of advice that there was no flexibility nor could I supply fabric, I sought a second quote from another upholsterer - who quoted fabric costs that were more than $1,000 cheaper. I wrote and explained that we would not be able to proceed with the job, explaining why. I was left feeling disappointed. Until, that is, I received a rude email from Highly Sprungs owner stating that under no circumstances would they take on my job. I was shocked given that at all times I was polite and repeatedly expressed my thanks for the assistance provided. Hence this public review: Highly Sprung has access to an excellent fabric selection - but beware - you will pay dearly for it!
Thank you Emma! We were so pleased to see your Grandmothers chair revived and looking fabulous. Enjoy your special piece.
1591854374
5
I had a very special vintage 50's chair, which I had inherited from my Grandmother, re-upholstered and brought back to life by Highly Sprung and I couldn't be happier with the result! What a great team and lovely service. Special thanks to Natalie.
I have been delighted with the entire process, from first consultation to the delivery of the finished chairs. Jade was very approachable and professional and all the times for deliveries were spot on. I have no hesitation in recommending Highly Sprung. Stephanie Balwyn
Thank you for your review Margaret and Bob. It has been a pleasure working with you both. Enjoy your 'new look'
1549424429
5
After 10 years we decided to have our much-loved Nicholas Dattner lounge suite recovered & completely rejuvenated. Glenys & her HSF team is like a collective very well oiled machine - they attended to our every need & we valued highly their suggestions, advice, & hard work in bringing our project all together & looking great! We really needed guidance on colour & fabric & the cushions were a bit challenging/different for us - but now we can see they are such a wonderful, professional, finishing touch. We are so pleased that we decided to go with having a proper and professional job done, rather than go seeking a new & lesser end-product in store. Thank you sincerely Highly Sprung Furniture! Margaret & Roberts.
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