Tara, you have mistakenly ordered from deprintes, completely unrelated to DPRINT. They have been notified that they are infringing on our trademarked name. Given your error, we ask that you remove your review. Update 23 July: A Cease & Desist action has been sent to Dprintes. Please note that in your review you referring to emailing "dprints 8 times" - not us. Please check the email addresses you've been communicating with; if they aren't @mydprint.com it's not us. Please refer to your tracking number and find out where the package originated from. I don't know where Dprintes operates or ships, but their corporate mailing address is in Indianapolis. We produce, ship and receive correspondence in Lakeland, Florida. Unfortunately the entity who is scamming is Dprintes, not DPRINT. We are DPRINT, a lawful and trademarked US company. Your review has now been flagged inappropriate since you have chosen not to voluntarily remove it.
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I have placed two orders for poster prints and waited 7 weeks for these to arrive. The tracking provided hasn't been updated since the 2nd week and states its still in the USA. I have contacted dprints via email 8 times now, and requested info of when I might receive the products I paid for, only to get automated emails back thanking me for my order and a statement saying it takes 1-2 weeks for international orders. (it been 7 weeks). When I ask for a refund as I didn't receive my goods, or a indication of a time frame, I get told that its been sent so not dprints problem. Customer service appalling, and I can't help but wonder if I've been scammed....
The Dprint Company did an amazing job with the production of my Bumper Stickers. They went above and beyond my expectations. I would give them 10 stars if I could. They provided detailed information about my product and are very knowledgeable about the business. Their staff is honest, intelligent, and diligent in their work. I can't recommend this company enough!
We have made several purchases with Dprint and have been extremely satisfied with their end product and turn around. Their customer service is unparalleled and we look forward to working with them on future projects.
Staff was very helpful through the ordering process. Product looked great and was exactly what we expected. Will definitely use them again.
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