Were so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.
Called Grunwald Mechanical to maintenance equipment at a commercial property. They came out and looked at the time sensitive work. They said they would have a bid that week. Joe the service manager gave me his cell phone and worked with me directly. After 2 weeks I still did not have a bid but he reassured me I would get one. After 4 weeks he started getting unresponsive. I called the office and they talked to him and he told them that he did not have time for it anymore. He failed to inform me of this him self, instead he choose not to return calls or answer text messages. We chose Grunwald for this job because they appeared to be the the best and oldest mechanical contractor in Omaha. Now we have wasted 4 weeks on a time sensitive issue at our commercial property when all they had to do was communicate professionally and we could have worked with another contractor.
We always aim to deliver a great experience, and we are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesnt happen again.
1649884376
1
Never called me back.
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