Dear NYC, This is Stella, the owner of the salon, I wanted to personally apologize for any inconvenience you may have experienced during your appointment. Customer satisfaction is one thing I take very seriously and anything less than ensuring you are completely happy is unacceptable. I would be happy to discuss this issue further and see how we can make it up to you. Please give us a call and let us know how we can make things right.
1653173903
2
Stylists are not professional. Immature behavior. Unwelcoming to clients to not be bothered with them. Doesn't seem like she likes working there anymore. The only person that showed professionalism and courtesy was the woman doing the hair washes. She helped out when the stylist wandered off to chit-chat with another stylist. My hair is very dry and has started to fall out. Will not be returning or wasting my money on such a place again or my time.
Hi, I'm sorry to hear that but we do not charge $200-$300 for haircuts, Haircuts are around $50, please call or text us at 718-487-3679 and we will help you, We always tell prices before we start any process.
1639716460
2
They promised my wife a haircut for $200 on the phone and when she walked in they bumped the price to $300. She walked out as they didnt honor what they had said initially. Please do better! Edit: it was a haircut plus balayage and the price was promised as $200 to her on the phone but upped to $300 when she arrived today.
Thank you so much for trusting us! We appreciate that!
1643907379
5
Estelle Hair salon is absolutely amazing. I always leave there feeling so happy. Whenever I go in to do my hair it always comes out looking exactly how I want it to. I always love how my hair looks. Everyone in the salon is super nice and extremely helpful. They also tell you helpful tips for your hair. Thank you for always making it such a great experience!
Im so sorry to hear that. Please allow me to help you with your hair, just please email us or text and we will take care of the rest. I could not find your name in the system, thats why I have not reached out yet. We have 10 hairstylist and I cant address this issue with hairstylist that did your because I dont know your name and cant find it in the system, please email us at [email protected]
1661997552
1
Very expensive haircut from a lady with an attitude. She didn't even give me what I wanted and I showed her pics. Not even close.
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