Jaime, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 200-9111 to discuss what we can do to help.
1662823265
2
I been trying to get a hold of my service rep for hours and nothing. I called parts, service and manager and no answer. I am changing to another dealer. I eventually got a hold of kurt and he took care of it. Everyone else could not care less.
Hi Andrew, we are deeply disappointed by your experience at Valencia BMW. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661) 200-9111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
1662456546
1
If you want to buy from a place with lack of Integrity then BMW of Valencia is the perfect place for you. Just make sure they show you proof that the vehicle you are looking for is not sold or transferred someplace else with the Autonation family before you spend your time getting there. If the say theyll try to help you out and find an alternative vehicle you might as well search yourself on the web as in reality they have no interest in you as a customer.. They are very apologetic in case that matters to you after spending hours there waiting..
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
1663510553
5
Had a good overall experience, the process didn't take too long and I got a good deal. I would recommend this dealership and I'm very happy with my new car.
Hi Karmen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
1665414569
5
An amazing place to get your next car! Not only Orson and Greg were wonderful but they made us feel at home and we got to know them. It was not about just sales with them, it was getting to know us and vice versa. Love my car and the amazing and awesome service we got from them. I will refer all my friends and will be my go to from now on for my next toy!
Hi Kristian, we are deeply disappointed by your experience at Valencia BMW. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 200-9111 -- we hope to hear from you soon.
1662457849
1
Horrible experience, they ruined my car, please dont go here if you going to get your bmw serviced!!!!
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