Horrible experience at this establishment. I will NEVER spend another penny in this store. I placed an order a few weeks back for school shirts. There is a sample of the school logo next to the counter, so i assumed i would be getting this design on the finished product. When i picked my shirts up the logo do not match what i saw. I called the store and was told if there was a problem i could bring the shirts back with the receipt. When i arrived at the store and told the person at the counter( who said he was the owner) that i was not happy with the final product, he told me the store did not say i would get a certain logo design and the logo used was the one they used on thousands of items for the school. I was also told that the sample item is not displayed in the store even though it is next to the counter. It is only for the embroidery people as a reference. If that is the case, why is it not in the back of the store or in a location only accessible to employees and vendors. If a reasonable person sees something hanging up or in plain view why would they not think this is being displayed as a sample of what you will get. When i asked for a refund, in so many words i was told i was stuck with product and couldnt get a refund even though the receipt says returns accepted with 7 days with the receipts, not to mention what i was told over the phone. In my opinion the owner is very short tempered and condescending almost defensive that a customer would dare be unhappy with their product. If you value customer service beware. i left feeling more like a dollar sign than a patron
They made me come for an order that was mis placed and NOT ready without @ least a credit or discount even though it was their fault but the quality of work was great
Been using Triple Play for years. Small family business in a small corner store..... BUT good things come from small packages. Never had a complaint with any orders. They handle schools, sporting teams, clubs, businesses and anyone else who needs art work on their clothes. I recommend BUT only patient people need stop in. This is not a huge wearhouse like Amazon who guarantees same day completion. I have had same day completion but that depends on work load they have. BUT they will stick to the day they say and usually less than a week. That's my experience.
Rude and ignorant employee! The younger one. He shouldnt be hard to spot! He asked me three times what size pants my son needed (while looking at another customer) and he got the same answer three times. Then chose to to tell me his weight and compared it to my sons weight and proceeded to tell me theres no way he was the size I was giving him. I went to get my son what he needed for school not get argued down.
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