We apologize for the inconvenience. We always strive for an excellent customer experience. Sometimes the hardware bag does work itself open. We will share this with our quality control team and stress the importance of securing the hardware so this does not happen. Please do not let this deter you from purchasing our furniture in the future. Thank you for your business!
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Frustrating to put together. Hardware was not plastic bag upon delivery spent a half hour going through the box to find the hardware.
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