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Autoaidbreakdown
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Autoaidbreakdown reviews
Information about Autoaidbreakdown
4,10
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXeXVTQUhnEAE!2m1!1s0x0:0x5f8bb6f44e0fbe8f!3m1!1s2@1:CIHM0ogKEICAgICWyuSAHg%7CCgwIj7XYkAYQ8OatwwM%7C?hl=en-US
Richard Sloman
google
https://www.google.com/maps/place/?q=place_id:ChIJZVafP76-2EcRj74PTvS2i18
Hi Richard. Sorry for the slight delay in responding to your review, but we wanted to do some behind the scenes investigations before replying to you. We did find your policy and breakdown details and it appears that correct protocol was not followed, for whatever reason, on this occasion. You should, as you allude to, have been taken home on the Sunday and then offered a recovery to a garage the next working day at no additional cost. Having raised this with all concerned, we have this morning heard that you will be contacted in the next day or two with an apology and for a chat. Thanks for bringing this to our attention, and hopefully the outcome of our investigation with demonstrate our commitment to customer service and satisfaction.
1646734690
2
For the price it "ok" at best. Tyre completely shredded due to pot hole on a Sunday afternoon. Called Autoaid to ask for a tow home so car could be placed on a drive and was told if I did this I'd have to pay for a tow again the following to a garage! Now being a Sunday afternoon, 99.9% of all garages are closed in the UK so my only option was to leave the car abandoned and arrange the tow for the following day. This was not ideal. Will look at other services come renewal.
1653475544
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQycTc2S2pRRRAB!2m1!1s0x0:0x5f8bb6f44e0fbe8f!3m1!1s2@1:CIHM0ogKEICAgID2q76KjQE%7CCgwI2JG4lAYQ8LzCnQE%7C?hl=en-US
Hazel Wake
google
https://www.google.com/maps/place/?q=place_id:ChIJZVafP76-2EcRj74PTvS2i18
Hi Hazel, thanks for the review and we're sorry that you've had this experience. We're not sure why you were auto-renewed by default AND also sent a renew online option. Please can you call our admin team at our HQ and they'll be able to quickly sort this issue for you: 0345 600 6443.
1653649378
1
Called out for breakdown, taken home and next day to garage. All good. Except when due to renew, I paid online and they also took it from my Bank. Now trying to get money back, third email sent, no response so far.
1640889601
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtd2JPNkl3EAE!2m1!1s0x0:0x5f8bb6f44e0fbe8f!3m1!1s2@1:CIHM0ogKEICAgICmwbO6Iw%7CCgwIgvq3jgYQsJHopAM%7C?hl=en-US
Harriet Eveleigh
google
https://www.google.com/maps/place/?q=place_id:ChIJZVafP76-2EcRj74PTvS2i18
Thanks Harriet, lovely words!
1641296378
5
Very helpful and great value
1633587655
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2amNENHlRRRAB!2m1!1s0x0:0x5f8bb6f44e0fbe8f!3m1!1s2@1:CIHM0ogKEICAgID6jcD4yQE%7CCgwIx6P6igYQuITGyQE%7C?hl=en-US
Paula Gutteridge
google
https://www.google.com/maps/place/?q=place_id:ChIJZVafP76-2EcRj74PTvS2i18
Thanks Paula, and we're pleased we met expectations on both occasions. Thanks so much for your time leaving a review and for your valued custom.
1633600791
5
Very quick response within 20 mins. Unfortunately car couldn't be fixed so had to call again the next morning for recovery to a garage. Once again response within an hour. Polite friendly operatives. Excellent service.
1634665760
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHMklldUNREAE!2m1!1s0x0:0x5f8bb6f44e0fbe8f!3m1!1s2@1:CIHM0ogKEICAgICG2IeuCQ%7CCgwIoIq8iwYQkKOD3wI%7C?hl=en-US
Stephen
google
https://www.google.com/maps/place/?q=place_id:ChIJZVafP76-2EcRj74PTvS2i18
Sorry to hear this Stephen and we understand your annoyance and frustration. If you'd like to give us another chance, we'd love to make sure things are handled correctly henceforth, in which case please drop us a DM on Facebook or Twitter with contact details and we'll have one of the managers contact you from HQ directly.
1635769644
2
Had an email in September telling me payment couldn't be taken because my card had expired. I called up and gave them my new card details. Same email again this month because they tried to take a payment from the same expired card. No empathy from a robotic call centre operative who made out it was my fault. Got a very defensive apology in the end. Another case of things going wrong and opportunities missed to restore customer faith.
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