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Crosscreeknursery
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Crosscreeknursery reviews
Information about Crosscreeknursery
4,79
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcGNxVmJBEAE!2m1!1s0x0:0xc03d7418ff73fd1f!3m1!1s2@1:CIHM0ogKEICAgIDWpcqVbA%7CCgwIqKqOkgYQoNOFtQM%7C?hl=en-US
Kayly Luce
google
https://www.google.com/maps/place/?q=place_id:ChIJmd3B8o9ysYkRH_1z_xh0PcA
Hi Kayly, we want to again offer our apologies for what happened yesterday. We try our best to make sure each and every customer has an pleasant experience here at the nursery and we're sorry we missed the mark this time.
1648668742
2
I am very much hurt by what happened today. I placed a phone call order for a house plant on Friday. I paid over the phone and was told it was set aside for me. I drive an hour and a half to pick it up today, only to be told it is no where to be found. Either and employee or customer stole the plant. I am extremely upset that something like this would even occur there. I always love to visit cross creek to purchase not only house plants but outdoor plants too. I hope they get a chance to check the cameras as to what may have happened. They need to be like Great Big Greenhouse and hide sold plants, not keep them up front where people can see them. I will say the manager and cashier today were very helpful and were able to get me a refund.
1650575905
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyanVfZDdRRRAB!2m1!1s0x0:0xc03d7418ff73fd1f!3m1!1s2@1:CIHM0ogKEICAgIC2ju_d7QE%7CCgwIoZSHkwYQkM-shAM%7C?hl=en-US
Pamela Travis
google
https://www.google.com/maps/place/?q=place_id:ChIJmd3B8o9ysYkRH_1z_xh0PcA
Hi Ms Travis, I sorry you were unhappy with your experience today at the nursery. Please email me [email protected] to see if we can fix this. Thanks Jason 804-363-5313
1650493050
2
I purchased five (5) Azalea shrubs on 20 July 2021, and I was asked if I would like to join the Garden Club to which I replied yes. I was told if my flowers died one (1) year from the date of purchase Cross Creek would replace them. I went to Cross Creek today with my receipt because two (2) of my Azalea shrubs were dead. I spoke to the sales clerk and she asked me if I had a picture of the dead plant and I replied no, I didnt know I needed too! She relayed she would get a manager. The manager (Matt) came up and I relayed what happened to him and he replied I need to see the flowers to know they are dead! I relayed to him Dominion Energy was working in my back yard and the flowers were killed and removed, and he replied again I need to see them to know for sure theyre dead! I explained what happened again and that I didnt have the flowers and he relayed tell Dominion to buy you new ones! I told him I had my best friend who could also verify the flowers were gone. I can see if I asked for all five (5) flowers to be replaced, I only asked for two (2) and I felt Matt was very unprofessional with his interaction with me. He did not offer an alternative or nothing. 21 April 2022- received immediate response from owner (Jason), and my issue was resolved quickly and professionally! I appreciated Jason contacting me regarding my review.
1647751665
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXc3JhYTN3RRAB!2m1!1s0x0:0xc03d7418ff73fd1f!3m1!1s2@1:CIHM0ogKEICAgIDWsraa3wE%7CCgwI8ePakQYQsJ3l-gI%7C?hl=en-US
MIC B
google
https://www.google.com/maps/place/?q=place_id:ChIJmd3B8o9ysYkRH_1z_xh0PcA
5
Great selection, very friendly and helpful staff
1624737323
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxaVAtZHJ3RRAB!2m1!1s0x0:0xc03d7418ff73fd1f!3m1!1s2@1:CIHM0ogKEICAgIDqiP-drwE%7CCgwIq4zehgYQiOvOkwE%7C?hl=en-US
Kathleen Henry
google
https://www.google.com/maps/place/?q=place_id:ChIJmd3B8o9ysYkRH_1z_xh0PcA
Hi Kathleen, thanks for recognizing our fantastic staff!
1624969070
5
Love Cross Creek. Plenty of variety and awesome employees.
1646432404
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXX2JhNUJREAE!2m1!1s0x0:0xc03d7418ff73fd1f!3m1!1s2@1:CIHM0ogKEICAgICW_ba5BQ%7CCgwIlKGKkQYQyLbTqQI%7C?hl=en-US
Jessica Kimsey
google
https://www.google.com/maps/place/?q=place_id:ChIJmd3B8o9ysYkRH_1z_xh0PcA
Patrick, thanks you for your patronage through the years. We are really sorry we were not able to come through on your 5pm request for your wifes birthday, that is 100% on us. We will refund your order as requested and am happy to send out a complimentary order if you would like. Please let me know how to proceed. Kind regards, Jason
1646441559
1
Ordered flowers for my wifes birthday on a Wednesday to be delivered on Friday by 5 pm. I had knee surgery and unable to drive to pick them up. Specifically asked for them to be delivered before 5pm because she was leaving to go out of town. 445pm on Friday I called and spoke to Jamie in the florist department who could only tell me she had no idea when they would arrive and if I wanted to I could call back for a refund I could after 5 since thats when they were suppose to be delivered. They close at 5, a lot of sense that makes. The invoice states that it was a before 5pm delivery. I asked if we could stay on the phone until it was figured out. She said no she couldnt do that. Would have been nice to give my wife flowers for her birthday before she left. Definitely wont be getting my business again and I have used them for many years..Patrick
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