Hey I apologize, your right I should've called. That was the last thing on my mind yesterday. We don't normally do things like this as you can probably tell from our reviews. None the less we're sorry. If you decide to give us another chance we'll make it right. Thanks FYI, your the first person too leave two different reviews on two different platforms for only one occasion that happened..
1649711005
1
My husband called this business on a Sunday morning to fix a leak. He said he would be able to come over in a few hours. We were okay with that - no big deal. But by 5:00 pm he was still a no-show. My husband tried to call and left two voice mails - nothing, no response. I wouldnt be writing this negative review if he would have called us back and told us that he wouldnt be able to come over, that his schedule was too busy. I would have been more understanding.
They did a leak repair about 60 days ago and we called them because it started leaking a week ago. When we spoke on Saturday we were told that they would come by later in the day, but no one came by or called. We called on Monday and they said they would come out at 230 and confirmed via text to confirm address. We waited for 3 hours and started calling and texting to see if they were coming and they did not respond at all. We had paid them over 220 bucks and so we had to pay a different plumber today 200 dollars and he said that the last plumber did not push it in far enough and put casing around it . So we had to pay again for their error and they totally ghosted us. Very unprofessional, poor customer service, poor communication, and unreliable.
Thanks for the review! When you called I could hear you were a bit overwhelmed so we made it a priority to come over and help you out. We care about every call that comes in. Take care.
1665419197
5
Oh my goodness! I cannot explain how much I appreciate and very happy with the service I received from Fernando! He was quick and on time! I was trying myself, to change my faucet, and it went haywire! Water going down into my basement, and it just was not pretty! Fernando came in and went to work! He put my new faucet on, and also new valves because the old ones were awful! In all I 100% recommend calling Fernando for all of your plumbing services! I have already saved his number for another one of my mess up! You're awesome Fernando!
Just leaving your house now. Its Fixed. Thanks for letting us come back to fix the issue. Sorry for the inconvenience.
1631473984
1
Person came out to fix my shower. Thought it was done properly. Paid over 300$ for my shower to still have issues. Been a week and they still haven't stopped by to fix the problem. Fernando just reads the texts and doesnt respond! I scheduled times with him 3 times already. And no show. Pretty soon I will be getting a lawyer!
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