Good afternoon Mr. Goldfarb. It has been explained to you the reason of the extra charge. We apologize for the inconvenience but we completed the project as we promised. We are willing to provide you with an extra 10% discount on your next purchase to compensate for your extra expense. We hope you can change the rating of your review. Have a great day!
1579368546
1
Poor customer service. They made an error with our lighting and tried to hold us up for another $150 to correct their mistake. Stay away!
Good morning Ms. Rodriguez. We apologize for your disappointment but we always tell our customers when scheduling our consultation to please confirm our meetings 24 hours beforehand. We did not only call you from our office the day before but our designer personally called as well before the scheduled time of the meeting without success. Unfortunately we do not send our consultants unless we have made sure the home owner will meet him or her at the job site. As a business objective we always take the opportunity our clients give us to engage sharing design ideas and providing an estimate for the home project. We will be happy to assist you re-scheduling our meeting if you're still interested in our services. If not we kindly ask you to please reconsider this rating or remove it if possible. Thanks.
1581093073
1
I made an appointment with this company and scheduled my entire week around it. The day before the appointment they called but left NO VOICEMAILS as to what the call was in regards to. Once I became available to call them back that same day, no one answered and I proceeded to leave them a voicemail. The next morning, as I am 10 minutes from the meeting location with my designer, *I CALL THEM* again to find out if everything was still set for the meeting, only to be told - by very unprofessional staff, by the way - that the meeting was canceled because I wasnt able to answer the phone at the time they called the previous day. Absolutely ridiculous and unprofessional, never experienced this with a vendor before.
Thanks a lot Palms Pharmacy for your input. We really appreciate your business.
1593035685
5
Wonderful family business. Have been using them for over 8 years for my home and business from closets to workstations to kitchenettes. Fair prices. Professional from start to finish. The owner oscar is always easy to get a hold of and assures you are satisfied. Highly recommend them. Beautiful work. Support our local businesses
We're happy for the opportunity you gave us to work in your home, creating such beautiful closets. Thank you for sharing your feedback and we hope to have you back in the near future. Have a great day!
1660580828
5
Diego and team are a pleasure to work with. The install team was professional, clean and respectful. My closets came out beautiful and are also functional. Great job!
Good morning Mrs. Pompei. We're sorry to hear about your issues but our production manager was already in your home last week personally taking care of the details to finish your installation. Unfortunately some parts we use in our fabrication might come with factory defects but we always make sure the product will work as planned. We hope you could reconsider your review and help us keep the good name of our company in the industry. Have a great day.
1579195930
1
Very good design idea but the installation was horrible. I have been issues with a simple drawers installation since Dec ...locker don't work, drawers don't close.
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