Beyondthebarreusa reviews

1508334512

Patrick McLaurin

google

2

Concerning their online operation: Their website indicated the size and style of shoe was available (size 5M). Other sizes were unavailable for purchase as they couldn't be added to the cart, so we assumed the 5M were in stock. I'll own it, that assumption was my fault. Shoes couldn't be ordered direct from the manufacturer until Oct. 5 so I was scouring the net for some business who had them in stock. It was mid-Sept. and I needed them before mid-Oct. but preferably earlier for some time to break them in. Local dance stores didn't have anything (Lubbock, TX). Sept. 16: Ordered shoes from On1. 2-3 days shipping quoted on website. Sept. 26: No shoes. I call inquiring about the status, but the owner is out. The owner replied by email same afternoon that it was backordered but that the shoes have now been shipped. They volunteer to refund the shipping cost to make up for the delay. All this raises suspicions: Why do the shoes ship upon my asking about the status of the order? The shipping label was created at the same time the email was sent, so they didn't actually ship until I inquired. Why not? Am I going to get the shoes I ordered? Additionally, they claimed, I should have received an automatic email with the shipping information, but I did not and they had to forward it to me manually; one of several instances where they claim an automatic email should have been sent but wasn't, something that repeatedly caused anxiety on my end. Sept. 27: My daughter needs shoes by mid-October. I buy a used pair off eBay for $15 (new is $59). Sept. 29: On1 shoes arrive. They are the wrong size. They are 5W (wide) and I ordered 5M (normal). I email and they reply same day that they will ship the correct shoes with a return label for the wrong shoes. I ask them to wait as I figured we'd let me daughter try them on to see if they'd work. I still like the idea of having a new pair of shoes despite eBay order. With a couple of business hours left in the day, I email On1 asking when the correct pair will actually ship as who knows if they are still backordered or not? No response. The wrong size are determined to be too large later that evening. Sept. 30: eBay shoes arrive and are in excellent condition. After they closed (so I gave them their whole operating day to reply to my email from the previous day about when the new shoes will ship) I email On1 and cancel the order, asking how to return the shoes. No response. Oct. 3: I email On1, stating again to cancel the order and ask how to return the shoes. No response. My credit card is charged for the wrong shoes. Oct. 10: I learn my credit card was charged for the wrong shoes on Oct. 3. I call, but the owner is out and the person on the phone can't help. I get an email apologizing that I didn't get the automatic email with the return shipping label. They again have to forward what should have been an automatic email to me manually. Oct. 11: I ship shoes back using the provided mailing label. Oct. 14-16: Shoes arrive and are subsequently delivered. Oct. 18: Checked with the bank and the charges have indeed been refunded. While I don't believe their actions were nefarious in hindsight, I couldn't help but wonder during the ordeal. Email communication with the owner is either instant or non-existent. You'd think the 2nd email I sent regarding the order cancellation would have made them think, "Huh, I wonder why he's still asking us to cancel an order that was supposedly canceled already and he should have gotten an automatic email with a shipping label." Why was my credit card charged after the first email canceling the order? This business is not ready for eCommerce. Yes, I scoured my Junk/Spam email folder.

1488233594

leonardo guty

google

3

1650570127

Patrice Delabie

google

5

Wonderful experience with Beyond the barre! It is the place to go for my daughter dancing gears since we have been buying from them in 2019.

1513452946

Avishai Shoham

google

5

Fantastic experience and support.

1564281326

Skye

google

3