Dear Lucas: We apologize for the unsatisfactory experience. After carefully inspected your kitchen, our technician found this project not only requires cutting into your wall, connecting ductwork, mounting to the wall but also about the structural integrity of the house and electrical changes. Based on our experiences, a professional contractor is required to finish the project. During COVID-19, the waiting time is also longer than usual. Sorry again for any inconvenience this may have caused. We genuinely take our customer's needs to heart and are trying our best to solve the issue. Thank you so much for your feedback and your understanding is highly appreciated. Thank You
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I was told to pay $80 to have someone come over to my house to see what model of range hood will fit in my kitchen. I waited for 3 weeks for the appointment. When the guy arrived, all he told me is that I need to find a contractor to do the installation. Why can't they tell me in the beginning that they don't do the installation? So I have to spend $80 just to have them tell me that!
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