Hi Chad, by the home goods side, do you mean our Thrift Store or that section of our store? Trying to understand who you could have had such an unpleasant experience with. Rude, disrespectful, embarrassing someone is never how we, whether volunteer or employee, want to come across to anyone - much less our beloved customers. Managing staff would like to hear of your experience today. We strive to care for each of our customers like family. Please feel free to drop by the office during TS business hours or call (512) 778-4176 to set up an appointment. We look forward to hearing from you.
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There is a person who works on the home goods side that is super rude and disrespectful. Embarrassing the customers is not a good look. Everyone else who works there are very nice and easy going but this one person is always apparently in a bad mood or something! Will not be back except to get food if we need it as we are not very well off.
Kaylee, we are very sorry your experience here at OLH was less than wonderful. We want everyone who shops here to feel like they're among friends, loved and well cared for, and it sounds like you experienced the exact opposite. Thank you for leaving this honest review, and please know we take your words seriously and are looking into it right now. We're also taking this as an opportunity to review our training, policies, and procedures. We hope you'll be back.
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I want to like this thrift store but probably wont be back. One woman that works there is extremely rude. She made a remark about how many kids I had(4) which came across more critical than enduring. She was openly talking about me and my kids to her co-worker right in front of me. She was saying things like yeah Im trying to watch all those kids over there and we should start making announcements like they do at Goodwill like please keep your kids with you and dont play with the toys. Which my kids were playing with the toys that they have there but they were being respectful and not making a huge mess and only playing with one thing at a time which I told them to do. They werent bothering anyone but if she didnt want them playing with the toys she shouldve just asked me to keep them with me and not play with the toys instead of talking about me right in front of me where I could hear her .
This shop posted a product on FBMarketplace. I responded very quickly to purchase. Told purchase could not be processed. Asked to have product marked "Pending" but was denied. Showed up before store opened. Walked in and was told item had been sold to another while I was locked outside waiting. They may pray but that wasn't fair or right or christian. No apology until I asked for one. And an insincere one even then. Don't be fooled by the facade of religiosity. Don't donate. Don't shop.
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