Hi Dr. Tomita, Sorry that was your impression of our business. We use a UPS address as our shipping address so we can have our packages held by UPS in case we are not available to receive them. Our office is in Marina del Rey, but because we are an online retail store our office is not open to the public. We have hundreds of reviews by our past customer here so you can rest assured that we are a reliable business, you can read them here https://www.loftcurtains.com/pages/loft-curtains-reviews You can receive free swatches in our website and if you need help with measuring for curtains we have a guide here https://www.loftcurtains.com/blogs/curtain-guide/how-to-measure-for-curtains Have a great day!
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Their address is actually a PO Box at a UPS store! Thus cannot be a reliable business.
My curtains, which are 10 ft long by 30 ft wide (divided between two panels) are beautifully made and I admire the quality workmanship every day. The company's customer service was also terrific and even helped me find the hardware I needed to adapt an already existing curtain track for my current needs.
I had never heard of Loft Curtains and am glad I took a chance on them based on the few reviews I found online! They had a good selection of fabrics, and their prices were very reasonable for the custom sizes I needed. Justin (Customer Service) was extremely responsive and helpful, patiently answering all of my nit picky questions over the course of multiple emails and phone calls. The draperies were delivered on schedule and came out beautifully! I would definitely recommend!
My curtains are beautiful! I am so happy with my purchase and the customer service I received from Loft Curtains. I will definitely be purchasing from them again.
Loft Curtains was very helpful during the ordering process, as my drapes were a little more complicated, as they were for a room with 18 foot ceilings and a motorized track system. Customer service worked with me closely to ensure that the fasteners they would provide would be compatible and worked with me on getting the exact measurements correct. Once I placed the order, it was processed very quickly, shipped promptly, and the curtains, themselves, were absolutely beautiful. The workmanship and finishing were perfect.
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