Please do not make the same mistake we made, we shouldve listened to the reviews. I wish we wouldve waited! The initial contact and upkeep is all great, until you move out. Sadly I would give them a 0 star rating. Do not expect any of your deposit to be refunded. Reading through other reviews on Yelp, BBB, and Google, their is one common thing: no one gets their deposit back. Several had the same issues, broken doors and cleaning fees. Surprise surprise... ours had the same. This company does not care about you! The home was left in great condition, we even cleaned carpets. The house was deep cleaned for a few days, since we had about 2 weeks to move out. We moved out in a week, and cleaned for another. The company was provided with tons of photos. Pease be smart and take pictures of everything upon move in and move out. Including video. The company requested we reach out to them within a week from deposit if we wanted to dispute the claims, which we did, but it took them almost a month to respond back to us. They do not obey by the same expectations, poor customer service! They blamed their lack of communication on the owner of the home, who is the sweetest man! I hope he finds himself another agency to list and manage his property! And on top of all of that, they even charged us for mileage for their employees to drive from their agency to the property. Please please please dont make the same mistake we did, I cant even imagine someone else specially anyone who has a hard time coming up with so much money to go through the same thing.
We had a very positive experience with Western Nevada Property Management -- they acquired our account through a sale of property management accounts from another firm in Reno. Jodi Corona was very professional in all of our dealings with the firm. We strongly endorse rental owners to consider this management company.
Okay experience while we were living there, but the rent went up significantly each year, and they screwed us on the way out the door. They took nearly all of our deposit on fees and cleaning to get it ready for the next renters, while also charging us for the rent while it was all getting done after we had moved out--and we spent days getting the place looking great before we left. Don't expect your deposit back. It's just a cleaning fee to them.
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