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Customneon
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Customneon reviews
Information about Customneon
4,83
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyanRmVDBnRRAB!2m1!1s0x0:0x9b9c56509de8b9ca!3m1!1s2@1:CIHM0ogKEICAgID2jtfT0gE%7CCgwI_IKBlAYQ2LKr9wI%7C?hl=en-US
Vista Murphy
google
https://www.google.com/maps/place/?q=place_id:ChIJawnogmHxwIcRyrnonVBWnJs
Hi Vista, we are sorry to hear you have been unhappy with your Custom Neon experience. We hope you can understand that you cancelled your order after it was placed and then requested a refund. Our financial team do not work over weekends and we responded to your refund request promptly during business hours and processed this for you providing you with a receipt via email, to which you responded with thanks. We are always happy to provide customers with a refund if requested provided that the order hasnt begun manufacturing. If you do need a Custom Neon in the future Vista, we hope that you would purchase from us!
1653530116
1
Terrible Customer Service. I had to cancel the order within 24 hrs of placing it based upon a corporate decision not to use a neon sign, and they've refused to refund my card even though NO WORK HAS BEEN DONE on the order!! Says they're available 24/7 but really that means a voicemail. Even if I still needed the order, I'd refuse to use them in the future.
1644268485
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbzRQODN3RRAB!2m1!1s0x0:0x9b9c56509de8b9ca!3m1!1s2@1:CIHM0ogKEICAgIDmo4P83wE%7CCgwIxZeGkAYQsJudtAE%7C?hl=en-US
Matt Murphy
google
https://www.google.com/maps/place/?q=place_id:ChIJawnogmHxwIcRyrnonVBWnJs
2
The business is not set up for detail-oriented work. Don't suggest if you need a custom neon in a time-sensitive manner, or if your project is anything other than a basic word or logo. Paid a substantial upcharge to land two large signs in-time for a commercial project and the package was lost by UPS. We were on hold for nearly two weeks per company policy for their approval for their vendor to remake the signs, which finally arrived about a month later and were incorrect. Thats 3 months in all, plus we need to rework/remake the signs at our cost, with a new vendor. I'm giving two stars because 3 other signs we made are correct and look good, however unless you specify where you need the power cords to exit, they will pop out at strange locations all over your sign and are visible behind, a detail that should be explained to the customer. In a nutshell : If you have a basic neon word then yes, great choice. Anything else, buyer beware.
1654039475
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPMlBTZWlBRRAB!2m1!1s0x0:0x9b9c56509de8b9ca!3m1!1s2@1:CIHM0ogKEICAgICO2PSeiAE%7CCgsIs8falAYQsPXsZg%7C?hl=en-US
Cassie Whited
google
https://www.google.com/maps/place/?q=place_id:ChIJawnogmHxwIcRyrnonVBWnJs
Hi Cassie. Thanks so much for sharing your amazing experience with us. We are so thrilled to hear that Shelby was great to work with, and that your custom design was perfect. All of our LED neon light signs are handmade from LED neon light tubes which is why we can create your perfect sign! We have passed this feedback onto Shelby and the team to celebrate their great work!
1658793940
5
Such a great experience from start to finish. Shelby was amazing to work with. Sent a picture of my companys logo and absolutely nailed the design on the first go around. It was extremely cost effective and more affordable to get a custom sign than to get something random or generic. It comes with a remote to turn on and off and change the brightness. Also comes with a super long clean cord and screws to easily hang up on the wall. Would absolutely order again and highly recommend them to anyone!!
1646191083
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXbWJTMVJnEAE!2m1!1s0x0:0x9b9c56509de8b9ca!3m1!1s2@1:CIHM0ogKEICAgICWmbS1Rg%7CCgwI68P7kAYQsPaNyAI%7C?hl=en-US
Shawn Burton
google
https://www.google.com/maps/place/?q=place_id:ChIJawnogmHxwIcRyrnonVBWnJs
Hi Shawn, thanks for choosing Custom Neon for your gift. So glad to hear they loved it.
1646713820
5
I gave it as a gift and it was a grand slam! Worth the wait!
1664559466
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlcUtqWXNBRRAB!2m1!1s0x0:0x9b9c56509de8b9ca!3m1!1s2@1:CIHM0ogKEICAgIDeqKjYsAE%7CCgwI6tLcmQYQ2LbqrQE%7C?hl=en-US
S. J.
google
https://www.google.com/maps/place/?q=place_id:ChIJawnogmHxwIcRyrnonVBWnJs
Hi there. We think you may have accidentally left this unsatisfied review on the wrong companies review's, as we do not have a team member that you have corresponded with by that name on our staff. We have never, and would never treat our customers in this way. We cannot see any details for an order placed from the information provided in this review. To best assist, could you please review this for us and if it is Custom Neon that youre dealing with please reply and let us know some more information about the sign that you ordered from us.
1664753815
1
Have bought 3 signs over the last year or so..... one for myself and 2 as gifts. Last one was a 2 piece sign for amazing friends.... sign was shipped without all the hardware and chrome spacers. Contacted them only to be told to simply by my own screws ( have emails saved of conversation with Mo Bouayad ) After repeating myself in several messages stating the spacers is what I really need...screws i can buy...shouldnt have to since the sign was already expensive but was then told to source them on Amazon and buy them myself. What a joke.... garbage customer service from a company who I liked very much before this. Tried to contact customer service number also but the number goes nowhere. Thanks for nothing.
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