Tohaveandtoholdaustin reviews

1661539441

Alexis Hernandez

google

1

Would not recommend shopping here since the owner is very rude and very entitled. I work down the street from this store at a real estate business and always wanted to go in to shop here and also would recommend my own customers to go there for gifts and such, but after the interaction I just had with the owner I will no longer be recommending this store to anyone. I'm pregnant and I park in the FREE PUBLIC parking in front of this store from time to time and today not only did it look like she tried getting the parking ambassador to give me a ticket (even tho I wasn't parked there for more than 3 hours and I always move my truck within the 3 hour time limit) but she also came up to my window when I was moving my truck to tell me I can't park there bc its only for her customers, even tho the parking is NOT reserved for her shop at all, and because I am "preventing" customers from coming in. I wasn't preventing anyone from entering her shop at all I was parked in free public parking spot that is open to everyone. Just very rude for absolutely no reason and I will no longer be recommending this shop to my customers or anyone. I could have maybe understood a little more if she approached me in a more respectful way but she didn't.

1601476698

Leslie Koury

google

Leslie, Thank you for the review and letting us know as it is a top priority for all of our customers to receive the best customer service. For your flutes - I gave you a 40% discount on the set of 4 flutes, you asked for custom engraving on 2 of them which was $15.00 a piece and with tax it came out to $73.00 and change. All matters and questions could have easily been resolved if you would have called the store or emailed. I also reached out today to personally speak to you but didn't hear back but I didn't want you to think that I didn't want to address this matter as it is important to me. I do hope that you will come back and we wish you the best day ever on your wedding day!

1601071176

1

Update to my review, based on the owner's response below: If the champagne flutes were originally priced at $37.50 plus $30.00 for the personalization, that's still cheaper (or around the same price with tax) than the $73.00 we paid, so I fail to see where the alleged 40% discount came into play. When she says this could have been resolved if we had called the shop, we DID call the shop multiple times, at least 3 times, in addition to several text messages. I cannot believe she is trying to push the responsibility on me, when in reality her communication was poor. She did not set expectations well on the front end and was slow to respond, even after we reached out several times with questions. The level of customer service we experienced here is unacceptable. Barring her dismal communication, I was still interested in purchasing more items from her because the quality of the items we had received was excellent, but like I mentioned, she did not respond for a week. She didn't respond until I posted my review, actually, and even then she never addressed my inquiry around buying more items. The day I posted this review she did call and text me; I did not respond right away because I was at work, and by the time I was off work and in a place where I could call her, she had already posted her ridiculous response to this review. What hypocrisy, to charge me with not responding in hours when she hadn't responded to me in 7 days! I have changed this from a 3 star review, where I said I would still recommend the shop, to a 1 star review where I do not recommend anyone do business with To Have & To Hold. Original review: I don't think I had the same experience at this shop that everyone else in these reviews did, unfortunately :( My mom and I went in to find some champagne glasses for my upcoming wedding, as well as some gifts for my bridesmaids. We picked out a set of beautiful champagne flutes to be personalized; on the box there was a sticker for $37.50, which seemed about right for a set of 4 champagne flutes, but when Dixie rang it up it was over $70. I didn't say anything because I really wanted the glasses and figured maybe the sticker got stuck on the wrong box, but either way, it still bothers me. I should have brought it up. I also picked out some bridesmaids' gifts to be personalized. We looked at some burlap bags to put the bridesmaids' gifts in, and Dixie said she would call the supplier the next day to see if she could get some bags in navy or burgundy for me. I told her that would work and that I might come back in later that week to look around some more. About a week goes by, and I haven't heard from Dixie. My mom called her, and Dixie told my mom that she would be sending me some proofs to approve, which was alarming because I had approved the design when we were in the store and thought everything would already be done by then. I waited 2 days but never received anything from Dixie. I called and left her a voicemail. She called me back the next day and said she thought I was coming back to the shop; I said I had planned on it but didn't have the budget to shop for much more at the moment. She said she didn't know what I was waiting on from her. I told her that she had spoken to my mom and said she would be sending some proofs over, and Dixie then said she remembered and would send them over. She texted them to me, to which I immediately responded with approval. They were ready the next day for me to pick up, which was nice! I texted her later that week to ask about coffee mugs, she said she would send me some proofs, and it's now been a week without hearing from her or receiving the proofs. I went to a different store instead this week and got what I needed. Just sucks because I've been trying to support local vendors throughout my wedding planning process. Planning and organizing stuff is not fun for me; it stresses me out, so having to hunt down a shop owner to get a response on things I want to buy or have already purchased was really frustrating for me.

1634828659

Stephanie Lovato

google

Stephanie - Thank you so much for the review. It was my pleasure to make sure your vision came true (snow and all :) ). I was honored to be a part of it and now have gained two amazing friends out of it! I appreciate you both and hope to see you soon!

1634919083

5

Dixie is the BEST! We came to her for wedding invitations and left with so much more! From the start, she was determined to make sure our invitations were exactly what we both wanted and made our ideas a reality! She also saved the day on helping us decide on the groomsman gift and custom engraving our cake serving set last minute(because I had completely forgotten that we would need one).

1582996926

Jerry Cobb

google

Jerry - You are a doll! Im so excited to be able to help you on your big day! :)

1583000718

5

Dixie is incredible and so helpful, the new location is big and beautiful!! Love this place

1552602448

Thomas Hunter

google

3