Thank you for your review. We could not find any records of you as a customer but would love to work to improve your experience. As a custom home builder, our designs are just the starting point to get our customers creative juices flowing. By allowing the flexibility to make design changes, we help create homes for our customers that capture family memories for years to come. Were sorry to hear that you didnt find a design you liked and wish you the best of luck in your search.
1622817696
3
Same old houses. Looking for something new. Finding another builder.
Mrs. Heck Thank you for allowing American Heritage Homes the opportunity to address yours as well as your husband, Jason Barr's concerns. We are apologetic of the circumstances that lead to your review. We do our very best to provide quality custom designs to each new homeowner with this best of our expertise in great concern of their quality of living as well as budget. Unfortunately, all desired design requests cannot be accommodated within certain budgets. There are times that expectations must be adjusted in the process and we are certainly sorry that this did not result in your satisfaction and hope you were able to find a builder that could meet your needs. Our lead designer did his very best to accommodate your interests and we thank you for giving us an opportunity to work with you to present a design.
1544549136
1
Do NOT use this builder. We paid them for services and they completely let us down. Now it looks like our only option is to file a lawsuit to get our money back. Very disappointed. Wish we would have never trusted them in the first place.
They build a home for my very elderly parents which sometimes can be difficult. This company worked very close with them and were very accommodating and respectful. They love their home !
Want to thank American Heritage and their whole team on completion of our new home...Bill, Curtis, Chris, Brandy, Maggie, Emily and Suzy were all very kind and helpful and made this build nearly stress free...They welcomed us into the American Heritage family and let us know afterwards that if we needed anything to contact them anytime...thanks again Randy and Cathy !!!
Mr. Barr, Thank you for allowing American Heritage Homes the opportunity to address your concerns. We are apologetic of the circumstances that lead to your review. We do our very best to provide quality custom designs to each new homeowner with this best of our expertise in great concern of their quality of living as well as budget. Unfortunately, all desired design requests cannot be accommodated within certain budgets. There are times that expectations must be adjusted in the process and we are certainly sorry that this did not result in your satisfaction and hope you were able to find a builder that could meet your needs. Our lead designer did his very best to accommodate your interests and we thank you for giving us an opportunity to work with you to present a design.
1542664617
1
Be careful if you are considering this company as your builder. In my experience with them, the staff will make promises and statements that the ownership will not honor. I strongly recommend looking elsewhere if you want to have an actual custom home built. In my opinion, they seem to lack the ability and desire to do much more than make modifications to their standard plans.
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