We are so sorry that you felt you had that experience. We work very hard with our staff to provide positive experiences for our customers. If you would like to speak directly with our store manager she would be happy to discuss things further with you. The Quilt Tree
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as a man who knits and sometimes sews ive never felt less welcome or been treated so poorly. i have complained with no response or promises of change and gone back for 5 years and see no change. from comments like you dont really knit, do you? to hearing all other customers being asked if they want to join the mailing list and being ignored when im at the register. they seem to have nice fabric and a huge selection and a limited yarn collection. after 10 or so visits i realize id rather go without than try to find here. they did reach out with speak to the manager but seem to have missed reading about my prior experiences that i have discussed...repeated visits over 5 years with some discussions indicate the unlikelihood of any change happening.
I love this place. The ladies are always friendly and helpful, whether they work there or not. The class samples hanging on the wall are gorgeous, talk about inspiration! They have increased their selection of flannel backings, yay! The yarns are so fun to touch; they almost make me want to take up knitting.
Hi Nikki, we are so sorry this happened to you. The Quilt Tree tries to provide the best customer service experience for all our customers and we apologize that we fell short for you. In order to improve, we would like to speak directly with you. Please call us Tuesday-Friday 10am-3pm and ask for the manager or leave us a message and she will get back with you. (907)561-4115. Thank you.
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Terrible customer service from Robin, she wasn't very welcoming and kind of rude. I like the place but dislike the customer service. Do better
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