I am sorry to hear about your pizza experience. I am surprised to hear as our dough is made from scratch daily with very fresh topping ingredients! So, I will definitely check on those procedures ! Thank you
1598891186
1
I almost ordered dominos or Pizza Hut bc the standard issue pizza is reliable for the most part . However I thought I would quite possibly might able to get a real gourmet restaurant style pizza in Erie if I ordered on from Cloud 9 ..... I was wrong ! The dough was tough as if they had issues shaping it and handled it to much the toppings were not top restaurant quality I would have been better off trying to make my own ! The good thing is Im trying to get in shape and it was my cheat day treat , so I couldnt eat it .....thats one way to diet .....
Hi Lisa, we are very sorry about your negative experience last Saturday night. We will definitely address those complaints to the appropriate staff and owners. We will do our best to fix those mistakes and make sure that your next visit will be positive. Thank you
1622471397
1
Slow service and this when the restaurant was at half seating capacity. Arrived 730pm. Didn't get our cocktails until 800pm. First round of tapas...mussels, chicken satay, tomato brushetta. They didn't arrive until after 830. Mussels were good. Chicken satay was dry, and extremely salty, no sauce. Brushetta was on toasted baguettes.... but not lightly warmed bread... hard, crunchy toast. Ordered a bottle of red wine and 2nd round of tapas...... creole tacos and brie. Brie was cold upon arrival and without the baguettes. Tacos...there are 2...lacking in presentation, fair tasting and perhaps lacking some of the ingredients because they were half full. We decided to forego our last round of tapas and purchased a pizza on our way home. Our last experience was before the pandemic...poutine was extremely salty. We have visited multiple times over the past few years but our last 2 visits have not been great and it is unlikely we will return.
Cloud9 is a great place to meet for happy hour and evening times. I always enjoy the food quality and wine selection. Staff is friendly and i am so happy to see such a lively place is in Erie after all the chaos caused by Covid19 situation. The daily specials are so good and don't forget to ask for them as they taste great !
Hi William, we are sorry to hear that we didnt meet your expectations! Have a great day!
1622472559
2
It was not as good as I hoped. It is not a wine bar. Not by a long shot. They serve wine, however, a wine bar is much different. That was strike one. Food was over cooked. My beef on weck was dry, as was my wife's chicken. Roast beef should always be rare to medium rare. The au jus was tasty. Service was good, and friendly. The music was more for a dance, teen setting, not dinner. Decor is terribly monochrome. Seems like the place doesn't know it's identity. If you ever want to know what a wine bar is, check out 48 wine bar on Kiawah Island. They have kiosks that dispense wine, from samples to full pours if you like. You get a card when you enter, it tallies your bill for you as you sample. The bottles are stored in kiosks should you decide to purchase. That's how you do it. I had the same expectations for this place.
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