Bill, please contact [email protected] so a manager can follow up with you regarding this review
1627572488
1
Took them an extra three weeks to come out based on the original estimated time, and then they were there for all of 24 minutes (have outdoor cameras timestamped) to clean all my gutters on a two-story house. Also I was charged $100 more than the discussion I had on the phone For the quote. Further, just had a deck finished on the back of the house, so now as I was hanging some lights I could easily see in the gutter on the back of my bay window over the deck and there were still debris there and there was debris laying on top of the bay window shingles from where they just threw it down. Clearly all they wanna do is try to sell you gutter replacement and send a couple of people out there to putz around for a few minutes as a front to it. One and done, enjoy your money.
I've used this group twice now and they were messy both times. The first time the clean up was not adequate, just basically blew leaves off my roof and gutters and into various other places in my yard. I complained but decided to give them another chance. Second time around same issue, old gross leaves on my plants, window sills, driveway, and pushed into nooks and crannies in my yard. I get that using a leaf blower may be the best way to get leaves out of the gutter, but just letting them drop and blowing debris around the yard rather than actually removing it doesn't seem right. Will be on the lookout for a tidier group that will take away the rotten debris.
We have used Ned Stevens several times for gutter cleaning. They do such a great job, we are now signed up for an annual plan where they come out every December. They are always on time, do a great job and very easy to work with. Great communication as well.
Nick, please contact [email protected] so a manager can follow up with you regarding this review
1625754795
1
I have used Ned Stevens a hand full of times over the last couple of years. The most recent time (may 2021) they spent a total of 5 minutes on my property. My gutters were still clogged after the next storm, about 10 days later. I called to complain and they told me it could be new debris (its not and they can always use that as an excuse). I was told I would be put on schedule and they would be back out within 2 weeks. Three weeks later, I still have clogged gutters. Hollywood pricing, horrible services.... P.S. They sent me a questionnaire via email to rate their service. If you give them one star, it directs you to a "get a free quote" page for service. If you give them 5 stars, its say thank you for your feedback, please copy and paste your review and post to social media. What a joke company.
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