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Swanswaygarages
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Swanswaygarages reviews
Information about Swanswaygarages
4,06
200 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPNl9xNThBRRAB!2m1!1s0x0:0x3a2959916f1f54d1!3m1!1s2@1:CIHM0ogKEICAgIDO6_q58AE%7CCgwI28nAlgYQ6P3ziQM%7C?hl=en-US
Gruff Morris
google
https://www.google.com/maps/place/?q=place_id:ChIJUzyeNj9ye0gR0VQfb5FZKTo
Good Morning Gruff, Thank you for leaving a 2 star review if you wish me to look into your customer journey please contact us at [email protected]. Sharon - Swansway Motor Group
1658135166
2
The staff were friendly and initially helpful. Booked the car in, with an explicit requirement to check the brakes and communicated this 3 weeks in advance. No parts to sort immediately, booked in for collection and return 3 days later. Nobody turned up. The after care at this point was poor. Brakes are a critical safety feature, and the assessment made the car unusable for my daily activities, and by not adhering to the agreed service window, it was leaving me without a usable car for an extended period of time. As I rely on my car for work, this is an untenable situation. Furthermore, instead of accepting that it fell outside the expected service window and refunding immediately - they tried salesmen tactics to get me to re-book at a much later date. Ridiculous. 2 stars because the initial interaction was pleasant and easy, but the remainder was very poor.
1658770447
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1eXZhaUl3EAE!2m1!1s0x0:0x3a2959916f1f54d1!3m1!1s2@1:CIHM0ogKEICAgICuyvaiIw%7CCgwIj6j7lgYQwKfTzQM%7C?hl=en-US
Miss B 8888
google
https://www.google.com/maps/place/?q=place_id:ChIJUzyeNj9ye0gR0VQfb5FZKTo
Good Morning, Thank you for your 1 star review . I have cascaded this review to Senior management with in the dealership. If you wish me to look into your concerns Please email [email protected] with some details . It is never our intention to have an unhappy customer. Sharon - Swansway Motor Group
1658911394
1
Dont bother purchasing car from here. Greedy salespeople. They said they will call me to sort out the sat nav, they didn't bother too. Hated the experience buying the car too. Really disappointed with this show room.
1646998691
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXX19LNnlBRRAB!2m1!1s0x0:0x3a2959916f1f54d1!3m1!1s2@1:CIHM0ogKEICAgICW__K6yAE%7CCgwIo-mskQYQ4Mzf9QI%7C?hl=en-US
Ian Lowe
google
https://www.google.com/maps/place/?q=place_id:ChIJUzyeNj9ye0gR0VQfb5FZKTo
5
Great Service, Great Interaction, Great coffee and biscuits
1649432043
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXMzRmRWJ3EAE!2m1!1s0x0:0x53fdd109c2a92eeb!3m1!1s2@1:CIHM0ogKEICAgIDW34fEbw%7CCgwI66vBkgYQ8NLVrQI%7C?hl=en-US
Mr Darwen
google
https://www.google.com/maps/place/?q=place_id:ChIJNWUugFaee0gR6y6pwgnR_VM
Hi Mr Darwen, thank you so much for taking the time to leave us a 5-star review, we really appreciate it
1649434916
5
I bought an Audi from here and I've never looked back. I've since bought a TT and it's the most treasured piece of kit I own. Audi can be terribly expensive and I don't agree with how much they charge for services and other such things like satellite navigation activation. Saying this, I found their customer service to be exemplary and their cars are absolutely fantastic. Nothing compares to the Audi experience but I'll be honest... you'll need a few quid!!
1655385934
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPelpqVzB3RRAB!2m1!1s0x0:0x3a2959916f1f54d1!3m1!1s2@1:CIHM0ogKEICAgICOzZjW0wE%7CCgwIzt6slQYQyNzugAI%7C?hl=en-US
Aymen Alaude
google
https://www.google.com/maps/place/?q=place_id:ChIJUzyeNj9ye0gR0VQfb5FZKTo
Good Afternoon Aymen, Thank you for your 1 star review. I have cascaded this to Senior management so they may look into this matter . It is never our intention to have an unhappy customer. If you wish to send email your details I will look at sorting out a booking for you . [email protected]
1655467540
1
Trying to contact them more than one hour and been throwing from main booking team to Preston team , gave me different number who never pick up . All this with online service booked . Do your self favour dont wast time with preston team .
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