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Horseworks
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Horseworks reviews
Information about Horseworks
4,60
10 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNteElTTXp3RRAB!2m1!1s0x0:0xcbad1658ba4b39ef!3m1!1s2@1:CIHM0ogKEICAgICmxISMzwE%7CCgwIwov4jQYQgN2VvwE%7C?hl=en-US
Darian Quinn
google
https://www.google.com/maps/place/?q=place_id:ChIJe2jACaBh3okR7zlLulgWrcs
1
I am sadly disappointed to be writing this review. My breed organization decided to use Horseworks to have an award cooler made for my mares hall of fame induction. This cooler was a signature hawthorn, which is a $600 wool cooler. In the past there have been issues with delays and poor communication but I was hopeful that had been resolved at this point and I was happy to support a local business. Unfortunately these issues had not been resolved, I was told 1 to 2 weeks for the cooler to ship out when I placed the order on October 25. After clarifying customization options it was radio silent, unless I checked in several weeks later. I was repeatedly given completion time frames that were not met. After several emails and a rapidly approaching deadline, I offered to pick the blanket up from them to save time. I finally was able to pick the blanket up on November 30th at which point payments had timed out and it was a rigamarole trying to get a payment reprocessed through the breed organization and was an unnecessary hassle. I was also told a 15% discount would apply because of the delays and then was never applied, this works out to almost a $100 difference. When frustration was expressed a canned one sentence response was all that I received. The workmanship is beautiful, the cooler is absolutely lovely, but sadly it has clouded my mares hall of fame induction unnecessarily. I sincerely regret not being able to support a local business with a lovely product and will not be recommending them in the future.
1658347247
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1LVBibzVBRRAB!2m1!1s0x0:0xcbad1658ba4b39ef!3m1!1s2@1:CIHM0ogKEICAgICu-Pbo5AE%7CCgwI773hlgYQ2PLcqAI%7C?hl=en-US
BTPK9S
google
https://www.google.com/maps/place/?q=place_id:ChIJe2jACaBh3okR7zlLulgWrcs
Thank you, Michelle! It was a pleasure working with you as well. Your pups are adorable, so glad we can help keep them comfortable this summer!
1658418699
5
Thank You so much for my custom k9 kooling coats!!! Love them! It was a pleasure dealing with your company. Michelle from Ontario Canada
1656800188
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPNnJmU0l3EAE!2m1!1s0x0:0xcbad1658ba4b39ef!3m1!1s2@1:CIHM0ogKEICAgIDO6rfSIw%7CCgwIvIeDlgYQiL7-iAE%7C?hl=en-US
Colleen Wood
google
https://www.google.com/maps/place/?q=place_id:ChIJe2jACaBh3okR7zlLulgWrcs
Hi Colleen! Thank you so much for this kind review! We're so glad you're happy with your purchases, especially during this summer heat!
1658417723
5
Over the years, I ave purchased dog cool coats and two cool crate covers in size regular....I have used the crate covers for the back gate of my Dodge Caravan to cut the sun but allow air flow....I recently received a large cool crate cover to allow me more coverage of my van....Every item I have bought has been a quality product with wonderful durability! Thank you for these great cool options!
1658867215
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1aHBqdU1BEAE!2m1!1s0x0:0xcbad1658ba4b39ef!3m1!1s2@1:CIHM0ogKEICAgICuhpjuMA%7CCgwIj5yBlwYQqIS-vQM%7C?hl=en-US
P M
google
https://www.google.com/maps/place/?q=place_id:ChIJe2jACaBh3okR7zlLulgWrcs
It was great to work with you as well, and that's such a lovely picture! Thank you so much.
1658925936
5
Very good/personable company to work with. I ordered an Oasis Summer Turnout with closed front. The size and fit is just right.
1657913024
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPcDlEX1NBEAE!2m1!1s0x0:0xcbad1658ba4b39ef!3m1!1s2@1:CIHM0ogKEICAgIDOp9D_SA%7CCgwIwP3GlgYQoIOE3QI%7C?hl=en-US
Alyssa Watts
google
https://www.google.com/maps/place/?q=place_id:ChIJe2jACaBh3okR7zlLulgWrcs
Thank you for your kind words, Alyssa! It was great working with you, and we're so glad you're satisfied!
1658418590
5
I purchased a dog cooling vest that was highly recommended by my dog trainer. The first coat that shipped out was too large for my pup but the customer service team was quick to respond and recommend a new size. They processed the exchange quickly and I'm very happy with the purchase.
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