Almost 24 years in business and thousands of happy clients, we have never had to deal with a crazy situation like this. This lady dropped a piece at our gallery and indicated that her clients are going to stop by to select the framing. Her clients did not show up and because she had not left a phone number we could not reach her. After the two weeks or twenty days she calls yelling and screaming about why the piece has not been done, not listening to the explanation that her client did not show up and therefore we could not do anything with the piece. Unfortunately, the only response was screaming, yelling, and bad reviews!!
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Owner HUNG UP after I inquired as to WHY an original commissioned artpiece was sitting in inventory for 20 DAYS with NO FOLLOW UP to either the collector or myself, the painter. "I don't care if it's been here for two weeks" - (manager) "how are we supposed to know" - response as to why this job had not been completed within the two week timeframe and was just SITTING in a BACKROOM. No artist that values their work should have to go through this. I am very heartbroken as the creator that cares deeply for their artwork. The manager gave no condolence, took no responsibility, and simply does not value art much less business from artists and their collectors.
Art at Your Door did a fantastic job framing and stretching two paintings. One of the paintings had a bit of damage, where the canvas had teared, and they repaired it superbly. Well beyond my expectations. The paintings were a gift to me from the artist, a very special friend who is not in this world anymore, so have incredibly emotional value to me. So happy I had Art at Your Door do the job. Turnaround time was also much faster than expected. I would give them 10 stars if I could! They are highly professional and really nice, friendly people. Picture attached is of the painting that was repaired, glued to a board, and framed. Could not be happier.
Ken and the team at Art at Your Door are great. I have used them for several framing projects including original oil paintings and giclees. Ken has always put a lot of thought into the framing suggestions, taking into account the design esthetics of my home. Each piece was impeccable and they met every deadline.
I have used these very professional folks for many projects, ranging in scope from dry mounting to complex large framing. They are super talented, and have great ideas as well as a large selection of options. If you dream it up, they will make it so. They are on-budget, and I trust them with my most valuable pieces. Plus, they are personally great to work with. I have an art business, and I've dealt with plenty of frame shops over the years, and this is by far my favorite- my go-to framer. TOP recommendation.
We have been in Las Vegas since 2001 and have become very familiar with Art at Your Door. We have several pieces of art from the Gallery and have had many, many items framed. They are simply the best in town for fine framing of virtually anything from the smallest to very, very large pieces of art. They are professional and detail oriented.
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