Jakprints reviews

1643732541

Kelsey Clark

google

1

Flabbergasted. What should've been five separate and simple orders turned into a cluster... Problem details listed below: 1.) I emailed the JakPrints team with order specifics for five separate sets of business cardsall details, shipping, and print files included. The email response asked me if I was going to provide the print files, even though I had already done so. 2.) A few emails later, after I had answered more questions regarding the orders, I was then directed to an order link to place all the orders myself, even though I had already gone through the back and forth of answering questions and providing all the correct info about the orders. 3.) After placing the orders, copy-pasting and sending the order numbers via email (why this was requested I'm not sure), being asked if I needed proofs before moving into production, I was then asked if I did not want to do separate shipping addresses for each set of orders... This shouldn't have been a question, since I already requested that in my initial email AND had gone in myself and done each order separately with their associated (separate) shipping addresses. To reiterate: these were completely separate orders. 4.) I then had to refer back to each order, take screenshots, and email them back to provide confirmation that I had, in fact, inputted the correct separate information and shipping addresses. I was then told it was a glitch and that the IT team would be looking into it. Was emailed back and told what the issue was (which wasn't even remotely correct). 5.) At this point, after 17 emails in this email thread, things seemed to be fine. However, today I was emailed and told that one of the shipping addresses was missing. Once again, I referred back to my linked order confirmation numbers, took a screenshot, and sent it back, repeating that all the information was there. 6.) In this final email, I also expressed that there were a number of different problems from start to present time which wasn't giving me much confidence for smooth future ordering with JakPrints. The response email didn't acknowledge anything that was said... What a waste of time and how completely disappointing. I was trying to be understanding with the thought that "sh*t happens", but as a customer expressing that I'm not thrilled with the service, only to have it be completely ignored... All I have to say is: "wow." Certainly won't be doing this again.

1570267043

Marna Pritchett

google

1

Ive ordered form them a few times and their customer service is not great. I over paid for some folders and signed off on the proof and a week later they emailed me and asked me if its approved... which means my order was delayed a week and it missed our event. They were not willing to fix their mistake at all.... and they did not even apologize for their mistake. They just told me its delayed and that its my fault. So very disappointed in them. I will jot be ordering from them again. Over priced products with bad customer service!

1557160405

Deanne George

google

5

I've been working with this company for years, and they keep improving each and every year. It has not been without a few hiccups here and there, but they truly try to give their customers the best service every time. My rep, Linda F., is the absolute sweetest, and works incredibly hard to meet my often short deadlines and make sure I'm satisfied with my orders. With out her I'd be lost! Overall, Best service, best pricing, and great turnarounds from any apparel printing company I have worked with.

1572557987

Karyn Hunter

google

5

Great products and great service!

1559656386

Shawn Miller (Llarn/Kiltgeek)

google

Oh No! Shawn, we're terribly sorry to hear you banner didn't turn out right. We stand behind all of our products with our 100% happiness guarantee. Let us make this right for you, please email [email protected]

1559756634

1

I ordered a vinyl banner through them and included the specific font I needed in the package i sent them. They never bothered to use it and substituted something totally different. No communication.