Very poor quality product. Carpet completely flat after only half a year of light use. Tried to discuss with shop but they did not want to know. Stay well clear of this business!
Unfortunately, we had a very disappointing overall experience with Brocklehurst Flooring. First, the piece ordered from the warehouse was the wrong size, which required us to have an additional join. Although we were refunded for part of this cost, we were still disappointed by this administrative error. Next, our fitting appointment was cancelled twice by Brocklehurst on the day. This was particularly inconvenient as we had taken time off work specifically to enable the carpet fitters to access our property. Having explained many times that we could not grant access Monday - Friday as we both work, we were still asked on a number of occasions whether the fitter could attend our property during these times. In addition, we were unsatisfied with the fitting of the carpet as many bubbles appeared very quickly. Although the fitter returned in an attempt to resolve these issues, we have been left with bubbles and glue stains on our brand new carpet. Finally, communication had been unprofessional as we have received numerous emails addressed to names different from our own. We were keen to support a local firm, but now regret this decision.
Picked a carpet on Wednesday and could have had it fitted on Friday..hows that for service. However decided to wait a week longer and it was put down by two super friendly and efficient fitters called Rob and Sam. We couldn't recommend this company highly enough. Super service throughout.
I've used Brocklehurst several times over the years and have always found them to be helpful, efficient, reasonably priced and always delivering top quality fittings quickly. Would not hesitate to recommend.
Appalling service, no show for a measure up on 2 occasions, when I called to ask why they said "Why don't you go elsewhere" and hung up.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.