You may have posted a review on the wrong company, we do not have a Kenneth Moore working for us now and never did. We are located in Newport News VA, please remove your negative review from my company Touch Of Class Constrution.
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Kenneth Moore installs cheap posts that blow down at the slightest storms so that he can get your business again. Stay away, very unprofessional company!
This information is false and destructive to our brand. Touch of Class Construction is a company this strives to meet all of our customers needs and satisfaction. Please contact my company to discuss your concerns.
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Installed our fence back when they were still Touch of Class Fencing. Had a storm over a year ago, muliple phone calls, mutiple messages, no response. Finally had them show up after a new storm this year, 2018, to replace sections if my fence that we're completely blown out. No exact time, they just showed up, did the minimal amount of work possible and left. I still have disconnected sections of fencing that they just left. They also scratched up my fence and caused additional damage beyond the storm damage. They wanted to charge $250 dollars to replace one single panel (4' x 6"). These guys are a waste of time and effort. Very unprofessional with rediculous costs for simple repairs. No follow up. No customer service. No wonder they had to change thier name! 18 Jun 2020 Edit: This is absolutely not false. If you care about customer service you are more than capable of reaching out to me to resolve all of this.
Let me start by saying I NEVER leave reviews but I had to download Yelp to leave one for this AMAZING company. My husband and I purchase our home in April2020 and we needed to have a fence installed around our property. Someone recommended this company to us and I met with Mr Darren and we set up an install date. Simple right? NOPE. Between the weather and COVID the installation was a STRUGGLE. We encountered EVERY setback known to man BUT Darren made sure I was informed EVERY step of the way. The setbacks were very frustrating but his professionalism made them easier to deal with. During the install the crew was PHENOMENAL and VERY professional. If that was not enough when it came down to the installation of my front gate Darren showed up with sweats and sneakers and helped a crew member with the installation because he did not want me to wait another day. That spoke VOLUMES for me. Lastly, while they were completing the install a neighbor was driving past and said you guys did a great job on that fence, it looks good. If you are looking for a great, honest and reputable company this is the place to look. You will NOT be disappointed!!
Waited an hour and a half for the guy to show up and then got a call saying he was stuck in traffic. He asked if tomorrow morning would be better. No, I can't just take time away from work like that. What a waste of time. I'm looking for another company to install my fence.
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