Hi Carol, Thank you for the review and for the feedback!
1658447200
3
It took a lot of time to get to their office and the contract was confusing. If you have car insurance, make sure you have the contact info. Otherwise, they will require you to buy more insurance.
Awful!!! Worst company Ive ever worked with! They will quote you one price and then charge you something completely different. We were charged 70% more than our quoted price. Had booked with (and paid for) insurance beforehand, but they wouldnt accept it, so we had to pay for the same insurance twice. We also waited almost an hour in a 95 degree uncovered concrete parking lot for their shuttle that supposedly picks up every 5-10 mins. When I complained they asked if there was traffic. TRAFFIC?!? Its LA, of course theres traffic! It took us 3 HOURS from the time we got our luggage until we were in our car. Then they charged us another $30 to drop the car off early before their business hours. Horrible company, will NEVER pay them another cent and I highly suggest that you dont either. NOT WORTH ANY SUPPOSED SAVINGS!!!
I had a problem and Mr.Tee was so very very kind and he didnt let me stress at all, he took care of me and he made my whole week! Thank you so much and I would rent with them again.
I was a little leery of the reviews but I gave them a shot. So glad I did! I saved some money. The 2 shuttles to the airport were seamless (although I did wait a bit in the rental car depot, but honestly, its LAX and thats to be expected). I knew from reading the site that they would want my car insurance information, so I had that handy. No one tried to pressure me into buying more etc. The ONLY thing I didnt like was having to pay $27.50 for a shuttle back to the airport for after-hours drop off, and I wish Id known that before I booked. HOWEVER, the shuttle was there waiting for me at drop off with a friendly driver, AND even with that factored in, I still saved money. Thanks U SAVE!
Thank for your feedback , however this is a big lie, you came in & wanted to drive to Oregon & we told you cant go out of state We never reject a customer for being early or late, we want to rent cars, this is our business!
1663957954
1
The price is good but be very careful with all the extras that they try to get you with and make sure you have proof of insurance (liability). Also expect consistently rude and condescending service that was shocking to experience and observe the consistency with everyone
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