I would advise anyone who wants to customize anything with their art to not go here !!!! The owner steals your art idea then sales it in her business without consent
Horrible service -- consistently! It's disappointing to experience such unprofessionalism during the City's revitalization period...especially from a black business owner. Don't waste your money, and most certainly don't waste your time attempting to reason, explain, or discuss anything with the owner.
Always one of my favorite places to get work done in the downtown Newark area !! Very versatile and easy to work with executing ideas and big orders on demand..fun atmosphere also very friendly and home feelings...even if you dont walk away with a product. Make and appointment or pop up to see the process! They are always making somthing and it will spark some ideas for your next design or print. Other designers have small art works for sale along the shops walls. So dont forget to check out some of the local talent from Newark.
I went to this shop on Thursday for a custom mug. I asked if they could do it on the spot. They said yes but there will be a rush charge of 5 dollars. They said if I want I could come early am Friday to pick up the mug. We agreed on Friday morning. I paid 20 for the mug and then 5 extra for the rush fee. I went back to the shop on Friday at 5:30pm the store hours say they close at 6. When I got there the owner acted surprised to see me. Saying she didn't know I was coming. Then they said the mug isn't ready they just started working now on it and it would be another 30 minutes to an hour. I was celebrating fathers day early and couldn't wait the extra hour because I had plans. It ruin my the Celebration plans I had with my husband. Also on Sunday I returned for the.mug and they told me it would be in a drop box. For me to call so them & they can give me the code. The code they gave me did not work and the store was closed. So I had to wait in 90 degree weather for a worker to come with the key. Lastly the picture on the mug was very faded. Not worth 25 dollars. Im understanding person however communication & quality is key. If you charge 5 dollar extra for a rush fee. Then you should have rush to get the mug done in a timely matter. Also they had my number and email. They could have called and told me the mug wouldn't be ready on time. Instead I wasted time and gas to get there and the mug wasn't ready. However I did like that the store is female black own and they were friendly. So because of that I won't give them a 1 star. I'll will give them a 2 stars although they didn't deserve it.
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