We are so sorry to hear that you were not satisfied with your order. We do apologize that the item didnt fit as expected. As this is a custom item program, as indicated online and on all ordering materials, all embroidered items are made to order and NON-RETURNABLE, and no size exchanges allowed, so if you are unsure of the fit, please come in to MPC to try on before it is decorated. Again, we are so sorry you were not satisfied and hope you will try us again in the future.
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Ordered a medium jacket for work. When the jacket came the size is way off. The medium is more like larg to X-large. Their response was they can't do anything about it. Just shut you down didn't offer any help. This jackets are not cheap. I'm going to tell my department not to order from them anymore. Updated review: so they responded saying the same thing they told me before. They should have known that those Jackets fits bigger than usual. They should have sent samples so people/ staff that are ordering can fit the product before buying. They did not send any. My co-worker ordered Large and it's more like 2XL size. Poor customer service. Dishonest company! Overcharged products!
Excellent customer service over the 20 years that I have been a customer. Very knowledgeable with an excellent selection. They do their own embroidery and screen printing and can handle large volumes. They can be counted on the meet deadlines. Very pleasant, they take pride in their work and stand behind it. An excellent marketing partner.
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