I started the trial. I cancelled it 15 minutes into the non-trial period. They wouldn't respond to emails asking for a (partial) refund. So I paid for an entire month's worth of service, which I didn't use. Even if the answer was no, they could have at least responded to me.
Been using EOA for the last 6 years and they have been my godsend for email related tracking, testing and results. I look forward to the next new feature they come up with, but highly recommend them over the more expensive competitors.
An invaluable service for anyone sending email newsletters, especially so if you produce complex, custom coded templates. EOA provide excellent support too.
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