We sincerely regret the error on our part. After speaking with your husband immediately after learning about the problem, we uncovered how the miscommunication occurred and have agreed upon appropriate remuneration for our error. Because our goal is to always exceed our clients expectations, we are disappointed in our error and will do everything in our power to ensure something like this never happens again.
1662339391
3
Alton and the rest of the staff was excellent in arranging a complicated itinerary for my daughter's wedding. All the drivers were professional and vehicles very clean. Most legs of the itinerary were completed as expected and on time. However, one shuttle driver failed to follow his last leg, which was to transport the bridal party and family to the reception from the ceremony. Though our coordinator call the 24/7 dispatcher, Agenda USA drivers will not answer calls while driving. This meant there was no way to get the shuttles back in a timely manner. The minister and our wedding coordinator were forced to make 2 trips with their personal cars to get us there. Agenda USA was professional and responsive to compensate us for the missed service. However, I am writing this review to be sure future customers are aware of the potential difficulties that may arise if a pick up is missed.
Thank you for trusting us Lauren. We hope to serve you next time your group is in town.
1661518207
5
We had a week-long event with several logistics such as a shuttle running all morning between two locations for an extended period of time, multiple pick ups and drop off and they were always early and ready to go when we were. I can't recommend Agenda: USA enough. Easy to book from the beginning and communicative the entire week. And very professional! Highly recommend!!!
We used Agenda USA for our wedding day transportation. They were very helpful and responsive when we were setting up the reservation. The driver and bus showed up on time, and the interior was very nice and clean. It was nice to have a warm bus to get back onto after taking pictures outdoors in cold weather. The driver drove safely and was very polite. Overall, we were impressed with how affordable and easy to work with Agenda USA is!
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