We're sorry to hear this but after talking with the team, it seems like you might have visited another FastFrame in the area. If there's anything we can help you with, we hope you'll reach out or visit our location in West Lake. Thanks and best wishes, Carol M ( owner)
1502751220
1
I picked an acrylic frame. The guy told me it's too expensive, you probably don't want it. Not sure what his intentions were but I felt very insulted and discriminated.
Hello Bryan, I've checked our records and we do not have you listed as a client. Is it possible you are thinking of service received at another shop. This listing is specifically for the FastFrame located in Westlake. Or perhaps you are listed under a different name in our database? That said, we have been in business for over 20 years and work very hard to deliver the best quality custom framing and customer service. We also have a lifetime guarantee of our work so if at anytime a client is not satisfied, we encourage you to bring your framed piece in to the shop and work with one of our designers to make it better. Please give me a call or come visit us. If your piece was framed at our shop (or even if it wasn't), we will be sure to make it better! Thank you - Christina
Andrea, we appreciate your long-term loyalty. We are so glad that you continue to enjoy working with us and love the results up on your walls. We look forward to seeing you next time. Kerry, Sarah and Carol
1523291483
5
I have used FastFrame over the past few years and they always did a beautiful job framing my art work. I recently visited the store with new employees and still they did very professional and quality work. They take the time to help you find what your looking for.
Hello Maria, we've checked our records and we have never framed anything for you. Is it possible you are thinking of service received at another shop. This listing is specifically for the FastFrame located in Westlake. Or perhaps you are listed under a different name in our database? That said, we have been in business for over 20 years and work very hard to deliver the best quality custom framing and customer service. We also have a lifetime guarantee of our work so if at anytime a client is not satisfied, we encourage you to bring your framed piece in to the shop and work with one of our designers to make it better. Please give me a call or come visit us. If your piece was framed at our shop (or even if it wasn't), we will be sure to make it better! Thank you - Christina
1594264456
1
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