Royaljewelers reviews

1415059995

Laura Thibodeau

google

We appreciate any and all feedback from our customers. Please feel free to reach out to us so we can discuss your concerns. -Paula and Steve

1416341880

1

The following outlines my experience at Royal Jewelers in Andover. I am very unsatisfied with my experience and will NEVER return. I did not go to Royal Jewelers to purchase jewelry but to have my wedding rings cleaned for free. Lets just say $350 later, 4 weeks without my rings, and I am very, very unhappy. I went to Royal Jewelers simply because it was the closest jewelry store to my house and I needed my wedding rings cleaned. I walked into Royal Jewelers and the man I spoke to about cleaning my ring started to poke the small side diamonds of my ring with a tool and told me that a couple of the small diamonds were loose. He explained that if I go ahead with the cleaning, it could cause them to become more loose and eventually fall out, so he talked me into getting a quote to see how much it would cost to tighten the channels of the ring to secure the side diamonds. I left my ring at the store and it took a full week to get the quote - $350. I talked to my insurance agent about the risks of not going ahead and having to file a claim later on and decided to go ahead with the service. It took 2 weeks until the ring was ready for pick up. I picked up my ring and started wearing it again. I couldnt really tell what was done, except that it looked clean and new. Then, after a day or so I noticed that the ring was CUTTING my skin. Some of the metal of where the jeweler worked was up-turned and rough and literally cutting into my skin of my finger. So, I brought the ring back to the store and spoke to a different man. When I explained what was happening, the salesman was adamant that the jeweler would not have touched the area of the ring that was supposedly cutting me and told me that it must have been like that before I brought it in. WHAT? Ive been wearing my ring for 2 years and now suddenly, after service at this jeweler, it is cutting into my skin. Obviously, whatever the jeweler did caused it. The salesman brought the ring around back to see if the jeweler could smooth it out while I was there. 10 minutes later he returned my ring and absolutely nothing had changed. I left the store extremely upset and returned the next day with my husband. We spoke to the salesman who originally convinced me to get the service done. He felt how the ring was rough and had me leave it for the week for the jeweler to smooth out the roughness. It takes another week for the jeweler to smooth out my ring. Not sure if they send the jewelry out or if the jeweler is only part-time, but not sure why it took at least a week each time to perform service or get a quote. I return a week later to pick up my ring and the salesman explains to me how they smoothed down the beads on my ring. Now, I had beads installed on the inside of my ring when I first got it to prevent it from spinning. The beads had no part in what was cutting my skin, I showed the salesman where it was cutting me and you could literally see the burr of metal on the very edge of the inside channel. I had been wearing my rings with the beads for 2 years and no problems. The ring does not appear to be cutting me anymore, but now that the beads were smoothed out, my ring is, of course, spinning again. Although on their website, the salesman are supposedly not commission-based, every time I walked into the store I got a feeling like they were. I will never return to this store and am very unsatisfied with my experience from start to finish. I went in for a routine free cleaning and came out $350 later, 4 weeks without my ring, and now my ring spins on my finger.

1643731943

Aaron Rothbard

google

Our goal is to treat every person fairly and with respect. Our desire for the experience at Royal is for everyone leave happy & satisfied. Rest assured, we have never deleted any reviews and value all feedback, both negative and positive, as it helps us to continue to improve the experience we offer to clients and collectors.

1643913847

1

My review keeps getting deleted. You cant just keep the good ones. Scum bags. This place robs you blind and doesnt appreciate their best buyers. Penny pinchers who dont move on prices. There Amazing deals are well below average. Go elsewhere

1622225982

sangwook Lee

google

We appreciate your kind words and look forward to welcoming you back into the store soon!

1625159012

5

Very kind and trustworthy!!!

1624732582

Mohammad Yamin

google

It was a pleasure having you in store, Mohammad, and we appreciate the compliments on Royal & our team. Looking forward to seeing you again in store soon!

1625158947

5

I never thought I would pay retail at any jewelry store, however Gil of Royal Jewelers convinced me otherwise. I am a happy camper after shopping there and I can't believe I am saying this but I am going back for more . . .

1554144394

Patsfan Golfer

google

Hello EJ, Please accept my personal apology. Your experience did not meet the high standards we strive to provide for our clients, and I can only imagine how frustrating it must have been for you. Please take a moment to contact me or our President, Giao. We would like to personally apologize. We also need an understanding of what went wrong in service and eliminate an issue like this in the future. We look forward to hearing from you. Steven B. Leed

1554316293

1

We provided them my watch to fix the clasp and it sat there for weeks before they realized it needed to be shipped away for repair even after repeated attempts for an update. It was finally returned but the clasp was still not fixed correctly. Every time you go in there, it's not a warm feeling. Several other bad experiences so finally went elsewhere after finding better prices online and better service at Longs.