Daniel - we are looking into this issue now because this is not how we do things around here. We are so sorry for the inconvenience. Please send your contact information to [email protected] so we can reach out and discuss this privately.
1620341360
1
Please do not use this provider. I had the very worst experience I have ever had with a service provider using them. They are an unprofessional, scammy company. I requested an annual cleaning appointment for my mini split system because they were my system manufacturer's certified provider. First, they arrived four hours after my scheduled appointment time. I had to call five timesand get hung up on four timesto get an appointment four hours after my scheduled time. When I called the fifth time, they told me they were just planning on not showing up. When the technician arrived, they informed me that they would not be doing the cleaning and that a cleaning would be another $1,300 to $1,400. They then charged me $109 to shine a flashlight into the unit and tell me it needed to be cleaned. I am now having someone else come and do this for $79 a few weeks from now. Update 1. I did indeed have someone do the thing that they said would cost $1,400 for $178. The problem is completely remedied. 2. In response to their comment below, I reached out to them. Someone left a voicemail on my phone well outside of business hours, so I have tried to reach someone with them several times over the course of the past few weeks. No one has ever answered the phone at the extension I was told to call, and no one has ever responded to my voicemails. What a horrible, disingenuous company.
After having them come out and determine that we would need about 1k worth of services we were not able to do on the first appt. Paid for coming out and giving an estimate. Next made an appt for 2 weeks later on the only day the building can/would turn off the water to do the work. wanted first thing and was told they would be there between 8-10. Day of appt they canceled at 9am! Never will i use again and i suggest you think twice before scheduling because who knows if they will show!!!!
Rachel, thanks for leaving us a review! We're glad we met your expectations!
1654001010
5
I am very pleased with the work that they done for me will definitely refer them to all my friends and family.Very friendly and professional.I will be using Magnolia plumbing and heating for all my needs in the future.A+
Hello Janine, Thank you for taking the time to post a review of your recent experience. We are happy to hear you were satisfied with our recent visit. Our goal is always to exceed your expectations! If theres anything we can help you with in the future, please dont hesitate to let us know. Thank you for your business. Best regards, The Magnolia Team
1662572775
5
Excellent service. I called this company after calling another company whose plumber was unable to offer me any solution. Magnolia was prompt and thorough.
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