Warning to anyone in Kent area this company is the WORST. Totally unprofessional and rude. He caused damage to the car due to total incompetence. When he arrived he proceeded to yank on the engine cover forcefully without attempting to remove either electrical connections or air filter pipes. This resulted in snapped connection, he said that he would glue this back on rather than replace the part. He finally succeded in removing air filter pipe but could not remove elec connections, continued yanking. They sent another person as we voiced our concerns about the first guy. He was also very rude and defended his colleagues actions (of breaking a part by being heavy handed). The next guy said it shouldn't be glued and it was our fault because it had already been glued (at some point before purchasing the car). Either way he broke it and was then rude about it. The second he was questioned on his methods he said that the broken pipe had been glued before and told us that 'people were normally grateful' for his help. He then said 'he would just leave it then'. Utterly unprofessional from the moment he arrived. When you're broken down this is the last kind of person you want 'helping' you.
We had rather a tricky job moving a vehicle that required a huge amount if restoration. After a failed attempt with another company Autorenovations delivered quickly and professionally. They had to deal with countless calls with me adding bits of info, changing destinations etc and did their best on every occasion to assist or were very clear about any parts they thought they may not be able to deliver. Really excellent service from start to finish. I have no doubt we will use again if another recovery is required.
Tore my power steering out when towing my car, wasn't helpful with dealing with my claim. I learnt in my car she was my first car and it's been written off. Don't risk it, pay more for a better company it will work out cheaper in the long run.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.