Thank you for taking the time to write your review. You may appreciate knowing that we read them all & we research every customer's transaction when they are not 4 or 5 star reviews. We prefer to have every customer leave here happy & satisfied, sometimes we fall short & sometimes expectations can not be met, but that is very rare. In this case, I believe you also purchased a custom embroidered name strip w/ velcro backing. The normal turn-around time on this is about a week. It may only take 15 minutes to make it, but there is a long line of customers ahead of you. I am sorry that we did not meet your expectations this time around & hope we can get closer next time. Unfortunately, at this point, the week turn-around for anything custom is pretty standard for our resources & man-power. Last week, we were short 50% of our staff. We had one person out on a broken ankle & one out with the flu... this is a 4 person crew w/ 2 people out long-term. So if you got your item done while you waited, I'm very thankful for that. Micro-businesses run a very tight ship. We appreciate our customers, thanks again.
1521678082
3
It's okay. Name pins take 15 minutes, same with name tapes, but they put a 5 day window on it and still aren't ready when you show up on the sixth day. First dealings with them. Hope this is the exception and not the rule.
If you ever find yourself in our store again, please ask for me (Carl) so that I can wait on you myself. I'd like to make sure your next experience is a great one. So sorry you had a bad experience. I'd like to think that over the years we have made improvements, but you'd be a better judge of that. Take care.
1421890218
2
I had to go to this store on 3 different occasions to get my uniform. I know of people who have gone there more than that, including incorrect name stitching, unexceptable if u ask me.
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