Armortechs reviews

1569951074

Mufis Harter

google

Mufis, we're sorry that you were displeased with our service. We have no record of the name associated with your Google Account in our system, so we have no way of viewing the notes for your repair or contacting you. We would very much like to speak with you in order to remedy the situation.

1569956904

1

1 Star is Being WAY TOO Generous! The worst experience ever! I can't even fathom how such a organisation is this inefficient. They never called me back about my repair. It took them over a month to get my computer back, even though they said it would just take a week. Not only was the owner(David) rude but uneducated about computer systems.

1569257589

Dave Grafton

google

Dave, we are sorry that you are displeased with our service. We can see from the notes that you brought your computer in on July 5th due to unexpected shutdowns. We performed a System Optimization and Virus Removal. Your computer passed all stress testing and the hard drive tested fine. Your computer was left on deck all day running, and it never crashed. We were unable to reproduce the issue. System Op & Virus Removal: $90. You brought the computer back in on July 25th. When we tested the hard drive again, it showed that it was running in a caution state, which means that it would only be a matter of time before it failed. We recommended a new hard drive, data backup, and OS install. Knowing the computer had recently been in the shop, we upgraded the ticket status to a rush repair for free and were able to complete the job by the next day. No instances of any shutdowns occurred while it was running in the shop. New hard drive: $55, Data Backup: $60, Operating System Install: $100. You brought the computer back in on August 5th because you were unable to access your Quickbooks and Easy Money programs. As we told you before the data backup, reinstalling programs is not part of our service, but given the situation, we worked with you to install the programs and reset your passwords. Again, there were no instances of unexpected shutdowns while in the shop. Typically, assistance such as this would be $70, but we did it for free. You brought the computer in again on August 14th due to more random shutdowns. While we were able to confirm these shutdowns in the Windows Event Viewer, we were yet again unable to reproduce them in the shop. Your computer was again stress tested and left running programs overnight. The Event Viewer showed that no shutdowns occurred. Although this was outside of the warranty period, we wanted to ensure you had a working device and did this at no charge. When we are unable to replicate a problem in the shop, especially after repeated visits, we must attribute it to something in the home/business environment, generally, the way power is being supplied to the computer or an external device plugged into it. A dirty or defective surge protector can not only cause shutdowns, but these shutdowns can lead to hard drive failure. We asked you to bring in all of your peripherals so that we could further diagnose the problem. You chose not to.

1569953154

1

Brought our computer here a total of 4 times for the same issue, spent over 300.00 and still have the same problem. We will never bring anything here again.

1571070288

Dennis Wesche

google

Sorry to hear about your loss. I am glad we could help. I'll look into a Florida location.

1576334820

5

My brother recently passed away and I inherited his laptop. I was only in town for a few days and brought the computer to Armor to get the password removed and get any data off it. The lady was very nice and helpful. I was able to get the laptop back before I had to go back out of town and for a very reasonable price. If I lived nearby, I would use them again, maybe they can come open a location in Florida :)

1522351826

Opal Enterprises

google

Thank you. Let us know if there is anything else you need.

1576335201

5

David has always been quick to respond to me and my company's needs. We very much need IT help in our office and I am thankful to David and his team for being present for Opal Enterprises, Inc! Thank you!

1568398176

Faith Molsen

google

Faith, we're sorry that you were displeased with our service. Would you mind elaborating on what the problem was so that we can find the proper way to remedy this situation? We have no record of the name associated with your Google Account in our system.

1568658807

1

THIS is a scam, DO NOT attempt to do any business with these SCAM ARTISTS!!!