Thepopcornfactory reviews

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Darryl Davis

google

1

I don't like to give bad reviews but I hope this helps someone from not being hurt from this company. I cancelled the monthly membership 5x and they keep shipping and charging. This would be such a crime if they did this to someone who could not afford the monthly deductions from their account.

1545402140

Caren Carpenter

google

1

The Popcorn Factory is the worst company to do business with. I placed an order on 11/16/18. They charged my card on 11/20/18. They sent a shipping email on 12/13/18 showing that only 4 items out of 64 shipped, and one of them was for me. Calls and emails were ignored and went unanswered. Three people told me five different stories. It shipped 12/13/18, it shipped 12/14/18, it shipped 12/15/18, the label maker is broken, it will ship 12/17/18 for next day delivery on 12/18/18. I had to file a complaint with the BBB of Illinois in order to obtain a list of shipping confirmations even though I had been asking them for a copy. They lied and told the BBB that they had sent me many email shipping confirmations. If that were the case, then why did I have to resort to filing complaints with the BBB and Attorney General of Illinois? Why would I torture myself during the two weeks leading up to Christmas if I had, in fact, received any kind of shipping info. Checking their Facebook page I panicked because people wrote that they are liars, scammers, that they don't honor delivery or shipping dates, that they don't honor online or catalog coupon codes and that their customer service dept couldn't be more inept. Letters and calls to their parent company, 1-800-Flowers in NY have gone unanswered. The receptionist at the executive office was the only person from this whole ordeal to apologize and have compassion for me. She was told, 'it was handled." Oh yeah, well it got worse. Yesterday I went to a client's office and saw the disgraceful gift that was sent to dear people that I love. I ordered a beautiful set of 4 cardboard Christmas decorated townhouses filled with bags of popcorn. What they got was a measly sad looking set of 4 popcorn balls dipped in chocolate on a stick. How on earth was an office supposed to share tiny little cake-pop like balls of popcorn? I went online and added more documentation to my complaints with the BBB and the Attorney General's office and called American Express to add yet another complaint to my dispute of the charges that total $3600. So I implore you check out their Facebook page and take a look at the complaints as there are many. I have the distinct honor of having been blocked from their page, because you know, telling the truth and warning consumers about how they operate is not something they want anyone to do. I also encourage you to contact the BBB of Illinois as they have a triple A rating which is laughable, and tell them of your experience and also read the reviews. They are not nice people to do business with and when you have a problem, they will ignore you.

1531154167

miguel lopez

google

5

Fast unloading very nice person in receiving

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Deborah Leigh

google

5

Always had nothing but high quality popcorn gifts delivered. I've bought from the Popcorn Factory frequently over the years. Never had a problem.

1612399473

Andrews

google

1

Ordered 1 thing of Popcorn that never came, but was signed up for monthly order without my consent, so every month I have to dispute it with my bank as the popcorn factory customer service disconnects every time I try to cancel it.