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Rivercityusa
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Rivercityusa reviews
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4,68
100 reviews
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Last update: 11.10.2022
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See example1563149361
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVc0xpRlhBEAE!2m1!1s0x0:0x36701ec6d08023e3!3m1!1s2@1:CIHM0ogKEICAgICUsLiFXA%7CCgsIsYiv6QUQ-PP9UA%7C?hl=en-US
suffer247
google
https://www.google.com/maps/place/?q=place_id:ChIJC__covCjlVQR4yOA0MYecDY
Sorry you had a bad experience with us, please let us know if there is any way we can make it up to you.
1568231477
1
Terrible. Avoid at all costs. It is 7/14/19 , exactly one month after firing off a letter describing the several problems they caused on a simple septic-dosing-tank pump replacement......and guess what? Absolutely ZERO response. From their lackadaisical attitude about making MULTIPLE billing errors (including one that approached outright fraud...I have a copy) to the need to keep sending guys out to my house at $300-400 a pop, to essentially ignoring my original complaint....I wound up paying nearly $3000 to replace a $900 pump. They had to pump my tank twice because they never diagnosed the pump failure originally (because the right guy wasn't sent until LATER), sent multiple people out to do repeat work and the end result was over $900 in unnecessary, repeat services (2 septic tank pump-outs and an unnecessary plumber visit to tell me what I already knew from another guy.) Add to that, $600 in billing errors, that took multiple calls and emails and a couple weeks for each one to resolve. Not impressive The various folks that actually did the work were awesome. Professional and courteous.....but their mgmt team has set them up to fail by not having someone manage the process from beginning to end. And their lack of response to my letter is telling. Avoid.
1557838742
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZX29leGhBRRAB!2m1!1s0x0:0x36701ec6d08023e3!3m1!1s2@1:CIHM0ogKEICAgIDY_oexhAE%7CCgwIlvfq5gUQ4KCBuAI%7C?hl=en-US
Jayden HT
google
https://www.google.com/maps/place/?q=place_id:ChIJC__covCjlVQR4yOA0MYecDY
Jayden, sorry for the trouble this caused you and thank you for bringing this to our attention. We will investigate the matter and make sure our crews understand when work can and cannot be performed.
1560792384
1
Starting work at 5:30 AM is against city noise ordanince. Reported to the Portland noise officer.
1569987281
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwNmNTeXRRRRAB!2m1!1s0x0:0x36701ec6d08023e3!3m1!1s2@1:CIHM0ogKEICAgIC06cSytQE%7CCgsI0bXQ7AUQsLmDZg%7C?hl=en-US
Angelica Harper
google
https://www.google.com/maps/place/?q=place_id:ChIJC__covCjlVQR4yOA0MYecDY
Thank you so much for your review and thank you for being a customer of River City Environmental, we really appreciate both!
1570032933
5
This is one of the most transparent, professional companies I have ever worked with. Everything I asked for they gave me a quote for. The work was done on the timetable they said it would be and they did it for the cost they quoted me. I couldn't be more satisfied.
1581706345
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzcTdyREdREAE!2m1!1s0x0:0x36701ec6d08023e3!3m1!1s2@1:CIHM0ogKEICAgICsq7rDGQ%7CCgsI6dib8gUQ-M66JQ%7C?hl=en-US
Elaine Rice
google
https://www.google.com/maps/place/?q=place_id:ChIJC__covCjlVQR4yOA0MYecDY
Thank you for your review and for your five star rating. It's never fun when you have emergencies like this but we're glad that we were able to help you get this situation cleaned up and handled in a timely manner for you. Please keep us in mind in the future if the need ever arises.
1581959355
5
When there was an accident that resulted in an overturned tanker that spilled dangerous chemicals and it happened in the middle of the night, River City Environmental was there to clean that mess up. In all my years of dealing with problems like this, I never have seen a more professional group of people in an emergency situation.
1559947427
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0MGNHdkl3EAE!2m1!1s0x0:0x36701ec6d08023e3!3m1!1s2@1:CIHM0ogKEICAgIC40cGvIw%7CCgwIo9Hr5wUQ6Lm8mAI%7C?hl=en-US
Kim Ritter
google
https://www.google.com/maps/place/?q=place_id:ChIJC__covCjlVQR4yOA0MYecDY
We're very sorry that you had a bad experience with us. Please let us know if there is anything we can do to make it right by you, thank you.
1568231307
1
Horrible at communication. Never returned any calls. Never gave me a quote as to what was or needed to be done. Took 2 weeks to finish a job, and another week to get things posted and cleared on the county website. Very poor customer service. Never followed through with anything that was asked. I felt like they nickel and dimed me because they would take to long to return to do the job so they had to keep pumping my septic and charging me each time. Avoid this company at all costs. I didn't even want to give them one star, but couldn't post this review without checking at least one.
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