I have purchased most of my shoes from this Shoe Mill for a few years now, and I must say that the customer service has really gone down hill. I'm used to having a sales person ask if they could help me, show me something or suggest shoes that might work and say goodbye when I leave. Tonight was the second time in recent months that the salesMEN were so busy talking amongst themselves that they barely bothered to acknowledge any of the customers and they never even asked if they could help me or even say hello. Their discussion about a planned bonfire was just more important. I may have to look else where for my shoes I think.
Very friendly and helpful staff that you don't find at most shoe stores. They didn't have many sizes in stock, however they were able to call another location and have them held for us. I would shop here again.
Isys, Hi there and thank you for taking the time to share your thoughts. I have passed this on to our head of sales to be looked into. I deeply apologize for any unpleasant experience you had in our stores and we hope to make it right in the future. Thanks again for reaching out-Micah
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employee with the name that starts with (k) karen or kristen. ah her name is kristen, very rude not welcoming at all. made me feel like i cant afford their products and was very judgmental and acted like she was to good to assist me. definitely wont be shopping here again with their uptight employees.
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