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Swiss
Reperch
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Reperch reviews
Information about Reperch
4,40
52 reviews
The opinions come from external websites
Last update: 14.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNTNElHOG53RRAB!2m1!1s0x0:0xe5e9a8c252bfcb68!3m1!1s2@1:CIHM0ogKEICAgICS4IG8nwE%7CCgsIlurQ_gUQuMiQEQ%7C?hl=en-US
Kennedy Bruner
google
https://www.google.com/maps/place/?q=place_id:ChIJhThYjq15j4ARaMu_UsKo6eU
Hi Kennedy, thanks for your feedback. We use the same network of freight shippers as most other independent stores. The company that provides the freight services completes thorough due diligence on these shippers. I am sorry you had a bad experience with the people that did your delivery. I am going to look further into this and contact the freight company so that they can look into it as well. Thank you.
1607803672
1
Buying furniture and getting quality products looks like a good decision from this company because of the pictures they produce.....but they have terrible customer service and they dont know how to handle deliveries that are out of state. I would not recommend ordering from a different state from this company because they do not know to communicate with the buyer. They need to learn the principles of business and how to accommodate two peoples needs. The company they referred me to deliver my couch was absolutely terrible and ruined my couch and then they took the couch back and sold it to a different person. DO NOT BUY FROM THEM.
1607712756
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNTb1A3VnFnRRAB!2m1!1s0x0:0xe5e9a8c252bfcb68!3m1!1s2@1:CIHM0ogKEICAgICSoP7VqgE%7CCgwI9P_O_gUQgKGvvQE%7C?hl=en-US
Kaveh Karbasi
google
https://www.google.com/maps/place/?q=place_id:ChIJhThYjq15j4ARaMu_UsKo6eU
Hi Kaveh, I am sorry to hear about this problem. Please give us a call and I will waive your second delivery fee.
1607803737
3
I dropped 2 start for the following reasons: 1- They told me the shipping cost is $75 for my delivery address. After I paid for my order, they "apologized for the oversight" and charged me $125 for delivery. Note that my address was less than 20 minutes away right in the middle of the peninsula. 2- A few hours before the scheduled delivery, they notified me that one of the items is not available. I asked them if they could hold on to the delivery so I can order a replacement item. My request was not answered and now I have to pay another delivery fee for that one item. 3- One of the items I ordered was an electric furniture. No where in the description was any mention of missing all the required cables and adapter for the item.
1608739097
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTcHVhTnFRRRAB!2m1!1s0x0:0xe5e9a8c252bfcb68!3m1!1s2@1:CIHM0ogKEICAgIDSpuaNqQE%7CCgwImdKN_wUQyMWYuAM%7C?hl=en-US
Katie J
google
https://www.google.com/maps/place/?q=place_id:ChIJhThYjq15j4ARaMu_UsKo6eU
5
I purchased three pieces of furniture, solid wood and very reasonably priced, and had them shipped. I was very impressed with how well they were wrapped up and packaged! Pieces came on time just as advertised and I couldnt be happier!
1635028836
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHZ3MyQkN3EAE!2m1!1s0x0:0xe5e9a8c252bfcb68!3m1!1s2@1:CIHM0ogKEICAgICGgs2BCw%7CCgwI5J7SiwYQ2L6JgQM%7C?hl=en-US
Alice Giuffreda
google
https://www.google.com/maps/place/?q=place_id:ChIJhThYjq15j4ARaMu_UsKo6eU
5
They seemed to have fixed the pick-up scheduling issue others have mentioned. Folks were friendly and helpful. The rug I purchased is phenomenal. I didn't even feel that I needed to have it cleaned.
1627157421
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhek9iZnRRRRAB!2m1!1s0x0:0xe5e9a8c252bfcb68!3m1!1s2@1:CIHM0ogKEICAgICazObftQE%7CCgwIrefxhwYQ2Pj9yQE%7C?hl=en-US
Ivy Nguyen
google
https://www.google.com/maps/place/?q=place_id:ChIJhThYjq15j4ARaMu_UsKo6eU
Hi Ivy, I am incredibly sorry about this negative experience. I assure you we all try to make sure all our clients are happy and especially when we screw up. It was indeed a mistake by our team that they delivered only 1 chair from the set. I apologize for the mistake. One of the managers will call you today to get everything sorted and make sure you've received all your items.
1627316899
1
Disorganized and rude customer service. I ordered a set of 8 dining chairs and a console table. Only one chair was delivered, and the console table arrived with a missing handle. When I called customer support the representative on the line was snapped at me, tried to convince me the missing pieces were available, and kept saying that her manager doesnt work weekends when I asked any question at all. I wasnt asking to talk to her manager, I was asking what I thought was a pretty basic question of when I could expect to hear back from them for a way to resolve this issue. There was no apology for the trouble, no explanation of any expected resolution, and she sounded put upon that she had to respond to my call at all. Im not even sure that Ill be getting the rest of my order at this point and will never come back.
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