Hiddengemcomputers reviews

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Emily G

google

3

The employee had his music waaaaay too loud. Good music, just too loud to make shopping enjoyable. Otherwise an interesting selection of gaming and computer gear.

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America Quezada

google

Sorry on our hours we posted we weren't open all week until Thursday.

1664821596

2

Placed an order to pickup when they said they were open. Turns out they weren't open and now I have to wait 3 days for the next day it says they're open.

1624855585

John Doe

google

4

Nice shop and good conversation. Fair priced retro games. They have most kinds of Nintendo's, PlayStations, Segas and Xbox games and systems. They even offer amazing deals buying old games and systems. Im not a computer guy to give a review on that side of the store. Thank you for the great experience and a bigger thank you for Super Mario Sunshine for the Nintendo GameCube.

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Douglas Persing

google

5

This place is dank. Turn up and support your local businesses.

1618887137

Trent Jacob

google

1

Faulty service, grossly overcharged their quoted price, and parts were stolen from my computer. I took in my pc to have fans replaced, the set I bought weren't performing so they offered what they had in stock. Upon first using the PC the following day 3 of the fans had flickering LEDs, the CPU cooler had not been hooked up after their install, as well as the USB 2.0 to the motherboard. I contacted them about replacing the fans with something more reliable and they stated they would only replace them for the same brand. The following startup 9 of the 10 fans were not functioning correctly as well as 1 of the 2 fan hubs. After contacting about the fans malfunctioning they would not replace the fans with something of better quality, nor would they refund the full purchase price. Also, several components from my PC provided to Hidden Gem computers were not returned after picking up the pc and when I went to recover them they would not give them to me and did not offer compensation nor would they refer me to their management or owner. Thirdly, they quoted $40 for diagnostic and that they would only charge parts thereafter, and with about $100 dollars in fans, the total came to just under $600 for my project with no amendment from the original quote prior to billing. I recommend taking your products anywhere but here. Response to owners reply: My PC was brought in fully assembled, so there's the first lie; secondly, your fan kit was entirely returned as you kept the third hub, boxes, and fan screws then used the fan screws from the kits I provided, keeping the ones from your brand. Thirdly, I brought everything neatly in a tote with a box for all parts, and after packaging the parts to be returned I noticed all the parts you kept for yourselves rendering me unable to get my money back for all 9 of those fan kits. ($212.95) To verify your third lie, you admittedly offered up 2 PCIe cables and a SATA PSU cable along with a "cooler master" brand ARGB splitter as what you claimed to have left over from my build, but no cooler master parts were used in my PC, and no PSU wires were missing from my build, therefore you clearly attempted to cover up your loss or theft of my parts by offering up random extra wires you had lying around. And what a disgrace to tell me your self that you were just the shift leader and couldn't give out your managements contact info yet here you are running the businesses facebook page. What shady business practice over what should have been such a simple return of parts that were legitimately defective