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Zenoti
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Zenoti reviews
Information about Zenoti
4,48
200 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1dXJQWlFBEAE!2m1!1s0x0:0x3a8dd7c57fce5de7!3m1!1s2@1:CIHM0ogKEICAgICuurPZQA%7CCgsI8JeAlwYQ0PH2Lw%7C?hl=en-US
Jessica Roessler
google
https://www.google.com/maps/place/?q=place_id:ChIJt_3DHuhrkFQR513Of8XXjTo
Hi Jessica, thank you so much for taking the time to review your experience with Zenoti and for providing us with constructive feedback. We're very sorry to hear that your experience hasn't been up to your expectations, and we have communicated your feedback to the respective teams. It's our goal to provide you with software and support that will help you and your business continue to thrive, we are happy to learn that your Customer Success Manager, Surya, has supported you every step of the way this year. Thank you for being a Zenoti customer and for your candid feedback.
1660144415
3
I have very mixed feelings about Zenoti. We have been using the software in our salon for 1 year now. The implementation was a nightmare and the customer service team was extremely difficult to work with. It's a very complicated system, and making small changes often requires several steps that are not intuitive, so you lean on the support team a lot. At the start of 2022 we were assigned an account point-person to help improve the poor experience we were having with Zenoti and it has helped the situation. I would not have renewed our contract this year had they not done that. I still find it to be a very complicated system but I at least have someone I can rely on to help when I'm having issues with the help portal.
1660767843
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1aXZMRGFREAE!2m1!1s0x0:0x3a8dd7c57fce5de7!3m1!1s2@1:CIHM0ogKEICAgIDuivLDaQ%7CCgsI45z1lwYQoP3PdA%7C?hl=en-US
Dianne Kovacs
google
https://www.google.com/maps/place/?q=place_id:ChIJt_3DHuhrkFQR513Of8XXjTo
Hi Dianne, thank you for taking a few minutes to review your experience with Zenoti. We're very sorry to hear that your experience hasn't been up to your expectations. The Customer Success Manager for TrueBalance has contacted your leadership team to help troubleshoot the issues mentioned and provide support. Thank you for being a Zenoti customer and for your candid feedback.
1661804004
1
Absolute garbage! Would give minus 5 if I could. Constantly having to re-enter my password just from swiping the screen to check different days. Have to uninstall and re-install several times a week. Has lost a bunch of treatment notes and case histories into cyber space. Thank goodness our company is finally going to switch programs ..can't happen too soon for me.
1663188176
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlM3VDVlpREAE!2m1!1s0x0:0x3a8dd7c57fce5de7!3m1!1s2@1:CIHM0ogKEICAgICe3uCVZQ%7CCgsI0PmImQYQ2KL0IQ%7C?hl=en-US
R Coleman
google
https://www.google.com/maps/place/?q=place_id:ChIJt_3DHuhrkFQR513Of8XXjTo
Hi Ryian, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that your Customer Success Manager, Tushar, has gone above and beyond to support you every step of the way. We couldn't be happier to hear about your experience thus far, and look forward to our continued partnership!
1663872287
5
I migrated from MindBody to Zenoti and it was an incredible experience! I needed something a little more customizable according to my needs and Zenoti exceeded my expectations. As with any software migration, there has been a few hiccups but the support has been amazingly responsive every step of the way ironing out every wrinkle. My Customer Success Manager Tushar Bhatia has been instrumental in making the transition as smooth as possible. I am so thankful that I finally took the jump! Thanks to Zenoti, my practice is prepared to expand and I am no longer holding on to my fear of moving.
1638996846
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHcy1UUFBnEAE!2m1!1s0x0:0xb45f519e561745f2!3m1!1s2@1:CIHM0ogKEICAgIDGs-TPPg%7CCgwI7rbEjQYQ8K-k4AE%7C?hl=en-US
Laura Perry
google
https://www.google.com/maps/place/?q=place_id:ChIJ0dOYbZTQ3ocR8kUXVp5RX7Q
5
Dee did an amazing job at cutting my 13 yr old son's hair! Will be coming back for sure.
1610820052
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5c09qbGJBEAE!2m1!1s0x0:0xb45f519e561745f2!3m1!1s2@1:CIHM0ogKEICAgICysOjlbA%7CCgwI1NOMgAYQyNKl0QI%7C?hl=en-US
Kieanna Branson
google
https://www.google.com/maps/place/?q=place_id:ChIJ0dOYbZTQ3ocR8kUXVp5RX7Q
Hi Kieanna, we would like to apologize for your negative experience. My name is DeAndra and Im the owner. I would like to learn more about your specific situation and make it right. If you wouldnt mind giving us a call at 636-294-4856 or email [email protected] at your earliest convenience, it would be greatly appreciated. Please note we are closed Sunday and Monday. Appointments can be made by calling the shop at 636-294-4856 or online from our website. We look forward to speaking with you and working towards earning back your business.
1610829914
1
Had an appointment with Selina, mind you she picked the time and knew it was a Monday. We talked the night before and she confirmed the time and day only to have me waiting in the parking lot for almost an hour before she messaged me saying "She forgot they weren't open on Mondays" highly unprofessional and a waste of time and gas !
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