Horrible Horrible experience on first day of Hajj. We arrived to our hotel in Madinah at 5 am after 2 days of travel and a long layover in Dubai only to be told in such a nonchalant and dismissive way that rooms are not ready. First they said to go pray Fajr and come back for breakfast at 6 and keys would be ready. It is now 11am and we are still sleeping in the lobby or in a lounge on couches and chairs. At no time did anyone at Aleman ever mention that we wouldn't have rooms ready on arrival. In fact, I personally asked brother Waheed (owner) if the room would be ready when we got to the hotel around 5. I did ask him this question after I realized they had me and my wife travelling for 2 days with a long layover and he personally assured me that I would have a room ready upon arrival. I find this behavior to be untrustworthy, especially when you find out that they had another group leaving the same hotel in Madinah going to Makkah and those are the rooms we are waiting on. After they check out and the rooms get cleaned, then we get the keys. It is shortly after 11am and we are still waiting in the lobby and lounge, young and elders. Deceitful and dishonest behavior!!! Another example of Hajj companies that abuse Hajjis knowing they are bound by Allah's words "لا رفث ولا فسوق ولا جدال في الحج " حسبنا الله ونعم الوكيل, حسبنا الله ونعم الوكيل
Going to Hajj with Aleman Group was a life changing experience. There was great leadership and the group was extremely organised. I bonded with mybsisters and
We went with Aleman for Hajj in 2018. We had a great experience. The organizer made sure we were in Makkah and Madina during times that werent congested. The people looked out for us all the time. This is a very difficult job to do well because it is very crowded during Hajj and a lot of people have different demands. With all that in mind, they made sure we were well taken care of. If we are blessed to do Hajj or Umrah again we will definitely try going with Aleman God willing.
The worst and the non care group I have ever seen. They advertise swissotel but you will receive the 4 points Sheraton hotel in mecca. And if you get lost anywhere there they won't help you out. Doesn't answer the phone there. But the food and Mina tents were good.
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