Just spent seven Grand here on a 2012 Chevy Cruze two days later AC on due to high engine temperature pops up the engine temperature gauge stops working that's crazy $7,000 I could have got something way nicer anywhere else I kind of feel like they may have known it had existing issues as well because I seen online that if you unhook the battery and re hook it up that the code clears 5 to 6 turns of the key so I thought everything was okay until the second day I had the car after getting an oil change and all the fluids checked that code popped up I don't know for sure if they were being deceitful but I have a hunch
Feb 28th purchased 2011 GMC Terrain Mar 1st took to mechanic and was advised to take it back ref wasnt a good buy. Mar 2nd notified dealership. Was advised to take to Circleville for repair. Mar 4th car taken to Circleville Mar 5th was advised it was the timing chain at $1200 and I was to pay half Mar 11th was advised it was ready for pick up. I went around 3pm and upon leaving lights started popping on dash (engine, brakes, traction) immediately called dealership who began stating sensor or bearing without even seeing the vehicle. I went straight to work (Ref late from having to drive to circlevile). Got off around 10pm upon leaving more lights came on dash and sound was worse. A text was sent to dealership along with picture and video. Also called Circleville requesting to speak to Owner or General Manager. The following morning called back to Circleville was told to talk to Brandon B. at Columbus site but he wouldnt be in until 3. March 12th waited until noon no return call. Vehicle was returned to low-cost North advise Ask Ashley if she had receive the message she said yes so I stated to her I had not got a return call and advised that also I had called the South asking for general manager they said I need to speak to a Mr. B (who would not be in till 3) however when I arrived at the North site he was there. Mr. B did drive it and thought it was a wheel bearing and he also noticed that there was something wrong with the low idle. He advised the vehicle would be towed back to the Circleville site and that the vehicle with either; one be repaired and restored into working order or another vehicle switched out. I inquired on how long It should take Mr Bartlett advised a couple days and he would know. Ashley drove me home. Received call March 16th to pick up title. No update on vehicle. I advised Id pick title up with vehicle once repaired. No comment made on status of vehicle. March 19th Its been an entire week with no contact from the dealership. At this point I have chosen to wait to see how long it will take for them to get back to me. After receiving email from Ashlee (Fri 3rd of April) I went to The Circleville location on April 6th 2020 at approx 2pm. The vehicle sounded much better and drove well. Timing chain changed lifters replaced and sensor replaced. After driving it around thru the day a thank you email sent to Ashlee.
I'm very patient. These company responds quickly, very friendly and forward about the important information you're seeking. Lot selection was diverse, business was clean and deal I got was really good.
After one day of owning the car it wouldn't start. My warranty roadside wasn't updated in the system yet so couldn't use them without paying even more. Ended up paying Triple A instead who within seconds of having trunk open said that it was the wrong size battery for the car. He ran the test which came back that it was a bad battery as well. He noticed that because it was the wrong battery for the car it wasn't connected the an exhaust tube for the gas from the battery to escape the car. This let the gas being produced from the battery linger in the trunk and filter to the rest of the car. This of course is very dangerous. I called and informed management on voice-mail and also contacted a lawyer incase they are needed. I look forward to hearing what they have to say. Whoever runs the Facebook for them took my post holding the sign next to the car that says joining the family down and blocked me from commenting when I said on there that it seems I made a mistake. Nice to hide your mistakes from customers I suppose. Edit to add that it also says it is time for an oil change. Wow one day after having it. Way to help your customers out and set them up for success. I even asked about oil change during the process and was told it was good for awhile until I get on my routine. 1 day is good for awhile to get on my routine? Not impressed one bit and find it curious it didn't say anything about oil change when I test drove it. In my view I would say 100% DONT BUY FROM HERE! Going to be a long 5 years it looks like for me and them.
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