Hi Erika. I'm sorry to hear about your experience. This is what what our company stands for. Over the last 2 years, we've made an effort to let go of a few employees that weren't meeting our customer satisfaction standards. We've implemented a new process to ensure every team member is a A+ player. At the end of the day, our customers are family. We treat you as such. I've told all of my employees to show up, smile on their face, ready to work!
1643911865
1
Completely unprofessional. Multiple people on multiple days fail to show up. Then, the workers they do send, come with a bad attitude, throw equipment around in my apartment, cussing the whole time because they don't want to work. Their excuse is always, "this is the first time we have been called".. "no paperwork" exists of you "reporting any problem or ever contacting us".
this company came to repaire this old system and didn't really fix the leak and just added r22 to the system. few weeks later there was no cool air as i expected. For this they charged $1400. so i called and asked if they are going to check it out and they respond was "yes but we gonna charge you another $125 to tell you how old this system is. not only you damaged the environment by letting r22 leak to atmosphere, also this was a rip off since you knew that $1400 went to waste and could go toward a new system.
Hi Carly. I am sorry to hear about your experience. A No-Show from our team is unacceptable. We understand that as we have grown, we faced growing pains. Specifically in regards to the increase in demand for our services. Over the last two years, we have improved our booking process, and focused on customer satisfaction as our #1 priority. This is something I stand by, to ensure every client experience is a 5/5.
1643911719
1
They called a few days ahead to make an appointment and so I took half a day off of work to be home for the appointment time window (4hours) well they never showed up. No call- no show. When I called, Sara the person who made the appointment was very unprofessional on the phone. She stated that she couldn't find the ticket for my request and then said she found it and they forgot to call to cancel because of the rain. She did not apologize or offer a solution. Will find another company.
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