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Transdirect
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Transdirect reviews
Information about Transdirect
3,16
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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See example1656989897
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPdHRyYlV3EAE!2m1!1s0x0:0x7cb4185eadb164c9!3m1!1s2@1:CIHM0ogKEICAgIDOttrbUw%7CCgwIydGOlgYQoITU3gI%7C?hl=en-US
Lena Isabella
google
https://www.google.com/maps/place/?q=place_id:ChIJX4nwhz6uEmsRyWSxrV4YtHw
Hi Lena and Aj I am really sorry that we did not meet your expectations as the selected carrier was unable to service your area. Due to the coordination required with multiple teams in various locations, extended ETA's for regional/rural locations can be expected. I do appreciate your impact upon your time and value your business. Transdirect have a wide selection of carriers available that would collect from your area, if we can help with any future delivery requirements. Warm Regards, Logan.
1657005328
1
I booked a pick up for an item last Thursday for pick up Friday between 9am-5pm. It was close to 4.30pm and it still hadn't been picked up so we called the contact number and was told to wait out until 5pm in case pick up was running late. at 5.20pm we rang again as it still wasn't picked up and told sorry it happens we will rebook for Monday (yesterday). After another 2 calls waiting for pick up (up to 4th call now) we were told it was never being picked up as it isn't a pick up location and that was that. WHY WASN'T I TOLD ON FRIDAY or, rather than taking my money on Thursday when I booked, it shouldn't have been an option for me to book in. Since I have noticed my booking has been wiped from account and I have no confirmation of my refund coming. I am disgusted that as a company they think this is an ok way to treat customers. I have been made to look stupid to my customer I was shipping product too and there has been a huge lack of communication. Something has to be done about this.
1656981094
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPdXRHS3V3RRAB!2m1!1s0x0:0x7cb4185eadb164c9!3m1!1s2@1:CIHM0ogKEICAgIDOutGKuwE%7CCgwI5oyOlgYQyLj3gQI%7C?hl=en-US
wallace cope
google
https://www.google.com/maps/place/?q=place_id:ChIJX4nwhz6uEmsRyWSxrV4YtHw
Hi Wallace, Thank you for taking your time to provide your feedback - I want to begin by thanking your father for his service, please be advise that his occupation nor age has nothing to do with the additional charge. The charged weight is referring to the greater of either dead weight or size of the freight - in this instance the volumetric weight (size of the freight) was greater than what was declared initially. The original dimensions provided to us by the booking party was 4.00 x 90.00 x 110.00 cm, our carrier advised the freight was actually 14.00 x 92.00 x 119.00 cm after it was remeasured within their network. If you believe this information is incorrect, please have Matthew (the booking party) respond to our emails at his earliest convenience. Our invoicing team has reached out to Matthew, on the 16/06 and 27/06, and is yet to receive a response. Unfortunately, I have no record of your emails or phone calls. If you require assistance yourself, can you please provide your contact details via emailing [email protected] and include "Booking 18368101 - ATTN Tristan" in the subject and I will happy to assist you further with any questions you may have. Kind Regards, Tristan
1656902557
1
My Dad brought a $200 framed Wallabies Footy Jersey from Sydney with his Pension money he had been saving for, which is alot of money to him to him, as he is an 82 yo Malayan and Vietnam War Veteran. We had a mate of ours, Mathew send it over here to Perth for him once we were told the price of $274. It only wieghed 12kg... BUT ...... WITHOUT ASKING OR ADVISING US...COMMON DECENTCY AND CUSTOMER SERVICE, Transdirect took another $579 making total cost at $853!!!! from our mate Mathews account!!!! DAYLIGHT ROBBERY.....THERE IS NO WAY WE WOULD HAVE OK'D OR AFFORD THAT QUOTE!!! Dad can not possibly afford that?? Transdirect are saying that because of the Framed size of the Jersey that the Charged weight was then 39kg.... We would have sent it Australia Post if we had have known that? They have not returned my calls and previous emails!!!! I will be taking this matter further to a relative working in Current Affairs Media. Sick and absolutely repulsive that they would do this to a Veteran whom was wounded in serving our country. My poor ol dad seems to be an easy target for being ''Ripped off'' with many businesses and tradies behaving like this to a 37 year career soldier. INVOICE; 18368101W1.....WE WANT HIS $579 BACK........ So you finally got back to us via email.... ''BUT WONT ANSWER OUR CALLS'' ..... Surely COMMON DECENTCY and Integrity would tell you that the initial quote of $274 and what you charged us... WITHOUT,, getting back to us for permission to proceed of $853 is absolutely RIDICULOUS!!! PLEASE tell me that you are not a USED Car yard mentality??? WHY do businesses and tradies and Car Dealership service centres pray on old defenceless people!!! People who have served our country whilst you slept in your nice warm beds??? WHY DIDNT YOU LET US KNOW THAT IT WOULD BE AN EXTRA $579???? WHY???? WE ARE TAKING LEGAL ACTION AND MEDIA HAVE OFFERED TO TAKE ON THIS STORY AS THEY HAVE SEEN THERE SIMILAR REVIEWS..............Car dealership workshops work similar tactics ripping off old and defenceless people doing extra repairs without their permission then they they arrive to collect their vehicles with HUGE costs!!
1649886877
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMydEx1WWhRRRAB!2m1!1s0x0:0x7cb4185eadb164c9!3m1!1s2@1:CIHM0ogKEICAgIC2tLuYhQE%7CCgwInY3dkgYQqOTShQI%7C?hl=en-US
Gerhard J Mayer
google
https://www.google.com/maps/place/?q=place_id:ChIJX4nwhz6uEmsRyWSxrV4YtHw
5
This has been the easiest, fastest and least expensive way to get our shipments happening efficiently. Local, interstate and overseas! Great system. Thanks Transdirect Team!
1654040989
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhb0lPcGxBRRAB!2m1!1s0x0:0x7cb4185eadb164c9!3m1!1s2@1:CIHM0ogKEICAgICaoIOplAE%7CCgwIndPalAYQ-KC24AE%7C?hl=en-US
Kathleen McCabe
google
https://www.google.com/maps/place/?q=place_id:ChIJX4nwhz6uEmsRyWSxrV4YtHw
Hi Katheleen, Glad to be of service! Thanks, Tristan
1627001453
5
The parcel was collected and delivered the next day. Brilliant service
1656387008
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPcEtXb1dnEAE!2m1!1s0x0:0x7cb4185eadb164c9!3m1!1s2@1:CIHM0ogKEICAgIDOpKWoWg%7CCgsIwOvplQYQsMnCaw%7C?hl=en-US
J S (strongy2020)
google
https://www.google.com/maps/place/?q=place_id:ChIJX4nwhz6uEmsRyWSxrV4YtHw
Hi J S, We apologise your experience has not been a positive one but thankyou for your feedback. Missed collections are an unfortunate part of the freight industry that does affect a small portion of pickups. We work very closely with our carriers to ensure each one is followed up to minimise delays and inconvenience to our customers. At the time of the payment, you agree to our terms and conditions, Futile Collection charges will apply for futile collection attempts where freight either unavailable, unpackaged or unlabelled. The applicable charges per carrier are: Sampson Express $108.90. Northline $50. Hunter Express $50. All other carriers $30. https://www.transdirect.com.au/terms-and-conditions/ Touching base on the Under Declared charge - if you feel that the information provided to you was incorrect, please feel free to respond to that email directly and provide photos of your measured freight for our invoicing team to successfully dispute this for you. All communication to do with invoicing has to be done via email for record purposes hence why if contacting the contact centre, they will refer you back to the invoicing team. Lastly, in regards to your items being damaged and no notification till item is returned, please note that we are not aware until the carrier advises us the item is damaged or lost and the warranty team will get in contact with you OR you notify us when the tracking shows your item was damaged. Kind Regards, Rosa
1656465224
1
NEVER use this company. Whilst they may be relatively cheap, their service is woeful. Their couriers frequently miss pick up times. Their couriers then allege that they couldn't pick up a package and charge you an additional $50 for it. Today, I got a bill for an alleged 'undeclared' product - the same product I've been sending for over 18 months with no issue. Whats even more hilarious is that they refuse to solve problems over the phone. They will only deal is 'issues' via email and never actually back you as the customer. I accept that accidents happen - that's not the issue. The issue is that when they do break your product during delivery, they don't tell you. Week later your broken product arrives back on your doorstep ... meanwhile, your customers are furious because their order hasn't arrived. I've given this company more than enough fair chances to get their service sorted. NO MORE!!!!!
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