Dr. Feuille, thank you for leaving this feedback. I apologize for the issues you have had this far. I am excited to let you know we are currently Beta testing and rolling out self service editing features within our product. I have let our support team know to enable these features for your account and reach out to answer any questions you have with the service. Again I apologize for the frustrations you experienced, but am happy for the opportunity to improve your experience moving forward. -Hunter Schoettle, Head of Customer Experience
1641331908
3
Edited March 2022 - Patientpop has again messed up my website. All the physician profiles on the website have been removed and despite now 4 phones calls over the past 36 hours, the physician profiles remain down. I've been updated multiple times that "there seems to be a bug". : / December 2021 I want to like patientpop! But my profile for the second time in 2 weeks had large chunks of it deleted, and many unprofessional typos introduced into it. Making any adjustments to my practice website in general is onerous and slow : / I wish they would hand over website controls to the user so I adjust the appearance of my profile and website on my own.
Hi Cristina - I'm very sorry to hear that you've recently had a poor experience with PatientPop. Please know that we take your feedback seriously and we will do our best to try to resolve any issues that you are experiencing. A member of our team will be reaching out as soon as possible to address your concerns. Thank you for your feedback and again, I apologize for your frustrations.
1650309987
1
Don't be fooled, this is the worst website company I've ever worked with. Use ANYONE but them, the ABSOLUTE WORST.
Hi there - We're very sorry to hear about your incorrect statements. A member of our billing team will be in touch soon to address your concerns.
1653067969
3
I'm giving 3 stars for billing. Our statements are constantly incorrect. I give 5 stars for support.
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